Linkfluence

  • Big Data, Communication / Pub, Tech
  • Paris

CUSTOMER SUCCESS MANAGER (M/F)

  • CDI
  • Paris
  • Bac +5 / Master

À propos

Linkfluence is a leading Social Media Intelligence company, offering a unique approach which enables organizations to monitor, analyze and leverage social media. Founded in 2006 in France, the company has more than 300 clients worldwide including brands, agencies and public organizations such as Danone, Sanofi, McDonald’s and Publicis. Linkfluence has offices in France, Germany, UK, and recently launched in China and Singapore. The Linkfluence offering combines Radarly, a leading Social Media monitoring & engagement tool, and cutting-edge Social Media research approaches, such as network analysis. Radarly analyses more than 130 million posts published by 300 million sources in 61 languages each day. You will be working with a young, energetic and rapidly growing international team of 200 people. We are looking for passionate and smart people to help us shaping next generation social media intelligence (SMI) software.

Descriptif du poste

Being Customer Success Manager, you will be the single point of contact for one of our global accounts and as such responsible for the following missions:
• Lead various evangelization initiatives (workshops, events, internal pitch) and develop specific content to raise awareness about internal listening best practices
• Coordinate the execution of real-time and strategic services effectively between our offices (Paris, London, Düsseldorf, Shanghai and Singapore), ensure a smooth delivery across the organization, and eventually expand our business (central and local level)
• Support Research Directors in executing ad-hoc projects from brief to presentation
• Facilitate up sell and cross sell in support of Account Managers and Sales Directors by contributing to draft proposals and by co-creating training material
• Provide regular status updates to your clients regarding all projects. In parallel, define KPIs to track the evolution of activity internally and overall account performance
• Address any urgent questions or last-minute requests in a timely manner

Profil recherché

• 7 years of project management preferably in digital agencies
• 3 years of successful experience with monitoring platforms, market research and web analytics or BI tool
• Functional knowledge of Luxe, Fashion, Beauty fields specificities, ins and outs
• Fluent in English, any other language is a plus
• Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
• Strong interpersonal and consulting skills. Comfortable working closely with Marketing, Communication, PR, Digital divisions
• Comfortable with fast pace environment and able to prioritize

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