Provides technical customer support to our English speaking customers, primarily via email and telephone. Does everything needed to allow our customers to get the very best results from our marketing platform.

What does success look like for you?
Your success will be based on your ability to accurately answer support questions, to create customer happiness and to provide input on creating better processes. This is an ego & drama free role where YOU get to play an active role in shaping our direction on a daily basis.

What you get to do:

• Delight and amaze customers on a daily basis by WOW-ing them with your knowledge of product and willingness to help.
• Answer incoming inquiries via phone, email, chat and Skype.
• Take it upon yourself to solve problems for customers and to look for better ways to help each customer use our platform.
• Conduct follow up phone calls to survey respondents who have concerns or questions & follows up with active users of product to obtain feedback as needed.
• Perform other related duties as assigned by leadership.

• Ready and willing to provide feedback on how to best serve customers by using an ‘outside the box’ way of thinking when it comes to customer issues.
• Cooperative with team and small business customers.
• Naturally happy giving attention to detail and multitasking.
• Able to learn technology quickly — can learn and love our product to be ready to help customers do the same.
• Enjoy working autonomously and taking initiative on projects that enhance the company value. Qualifications:
• Ideally, 2 years providing support for a software/technology based product (may be combined experience).
• Excellent communication skills - both NATIVE written and spoken English.
• At least a two year college degree.
• Has worked in a startup environment before.