This role is offered on a hybrid basis from Paris office on full time employment basis. Your manager will speak in English, so it's important that you have a good level of English language.
Your Mission
As our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will bring your player/coach mindset to ensure our fast-developing team is always ready to rumble. You’ll also help the team maintain their KPIs, provide continuous training and drive initiatives to increase customer satisfaction. As Tellent grows, the Support teams grow with it, at Tellent that is a direct reflection of how fast we are growing, so you will have a lot of freedom to structure and fine-tune your tasks.
About the Team
The Support team's mission is to keep all of our customers across the world happy. The team consists of 19 people strong across all Tellent locations, Amsterdam, Paris, Poland, and New York.Your 12-month journey
The first 3 months, you will spend learning about systems, our three product lines - Recruitee, Javelo and KiwiHR, our processes and learning directly from our Head of Support, ahead of taking over some of her current responsibilities such as workload management, performance check-ins and chat reviews for agents working on the French market. You will also be closely connected with other Support Team Leads.
After 3 months, you’ve identified the team’s training needs and used that to set up a structured team training program and individual coaching.
After 12 months, you optimized processes, organized several knowledge sharing sessions and training and had a significant impact on Support at Tellent.
What you’ll do:
What you'll bring to the team:
Why Tellent 💜
About Tellent
Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.
With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.
Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!
In case of any questions reach out to Aleksandra, the Recruiter responsible for this role, via email at aleksandra.gurskaite@recruitee.com or LinkedIn for more information. We look forward to meeting you soon!Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.
Ces entreprises recrutent aussi au poste de “Customer Service”.