Created in 2013, Lydia quickly became the reference for payment between friends. The French fintech has gained great notoriety for this feature and now has more than 7 million users.In recent years, Lydia has developed other services - pot, current account, common account, savings, credit, investment... to become the daily and complete payment application for millions of French people.

With 250 employees based in Paris, Nantes, Bordeaux and Lyon, Lydia has set itself the task of changing the codes of the bank by offering all the essential services to manage your money on a daily basis through a simple, accessible and enjoyable customer experience.

Part of our growth strategy is centered around attracting top talent to help us nurture our ongoing success. We are now looking for our new Operations Manager for our Customer Service Team.

One of the key pillars of Lydia’s strategy to part from competition is to put the customer at the center of all we do. To ensure operational excellence and continuous improvement, we are recruiting a second Operation Manager for our CS operations.

The position is physically based in our Paris headquarters.

What you will do:

Reporting to our Senior VP Customer Knowledge and Service, you will work closely with him and Customer Service leaders to:

You are in the right place if:

Recruitment Process:

At Lydia, we believe that diversity is a strength. Diversity is part of our culture and identity. We want to create an inclusive culture where all forms of diversity are seen as a real value to the company. Lydia is therefore proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, physical characteristics, age, status as an individual with a disability, or other applicable legally protected characteristics.