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Customer Success Manager Junior - VIP accounts (German Market)

Permanent contract
Paris
Salary: Not specified
No remote work
Education: Master's Degree

Aircall
Aircall

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The position

Job description

We are looking for an amazing Customer Success Manager to join our fast-growing team in Paris!

What you will do:

  • Grow and nurture a portfolio of VIP customers in the German Market
  • Maximise your portfolio’s expansion while minimizing churn and contraction
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop and automate our processes, practices & tools
  • Bring in new ideas to delight our customers

What we offer:

  • Competitive package with quarterly compensation based on performance
  • Amazing startup atmosphere and team spirit
  • Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
  • Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
  • Starting: ASAP

Preferred experience

  • Master’s degree from a top-ranking business school
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English and German, French or Spanish would be a big plus
  • Previous experience in a similar environment would be appreciated

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