Based in Paris we are looking for engaged and passionate Customer Success Managers for one of our EMEA Region.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Your mission @Aircall:

• Grow and nurture a portfolio of customers for one of the EMEA markets by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
• Own and manage renewal activities to execute a timely and profitable contract renewal
• Gather customer product feedback to help shape and define the product roadmap
• Develop and automate our processes, practices & tools
• Bring in new ideas to delight our customers
• Be the main point of contacts of our customers to inform the customers about product releases

Why joining us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 30+ Nationalities: cosmopolite & multi-cultural mindset
🌞 Sunny offices in the center of Paris with incredible perks and regular team parties
💶 Competitive salary package & benefits (health coverage, lunch, commute, sport)

A little more about you:

• Previous experience in a sales and/or CSM position is required
• Excellent verbal and written communication skills
• Native in English or French or German is mandatory
• Fluent in English is mandatory.
• Passion for consistently providing excellent customer experience
• Comfortable managing several tasks and issues in a fast-paced environment
• Previous experience in a similar environment would be appreciated

Phone screen
On-site/ hangout interview
Use case
2nd on-site interview
Social Time