Aircall’s mission is to transform the business phone industry!

Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool. Our platform easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.
By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide - including Uber, SpotAHome, TravelBird.

Your work is to help other teams getting the right KPIs to make the best decisions and actions by choosing and mastering the best tools available on the market.

**What you will do :

Product Analytics :
Partner with the Product and Tech teams to build a data model ensuring that the most valuable features are prioritized in the roadmap. Follow user engagement and more broadly product usage by defining and monitoring the right KPIs to make product development even more data-driven.

Business Analytics :
Help Sales & Success teams get the right metrics in order to maximize sales and customer retention. Leverage available data to drive the transition to more predictive, data-driven business departments.

Call Quality Analytics
Define & follow key call quality KPIs to ensure the best experience to our customers. Deliver key technical insights, at the frontier of the worlds of webRTC, voIP and telecommunications.

Master degree in a top business or engineering school
Curious, problem-solver, with strong motivation to learn great skills in one of the most promising domains
Detail oriented, rigorous, and focused
Comfortable managing several tasks and issues in a fast-paced environment
Excellent knowledge of Excel (SQL and/or Python/R would be a plus)
Ideally previous work experience in a similar working environment
Paris office language is French, but we will be happy to welcome analytical-minded people who only speak English
We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment — these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.

**What we offer :

Amazing startup atmosphere and team spirit
Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
Competitive package with bonus compensation based on performance
Yearly team offsites to exotic locations bringing together our Paris and NYC team