What you will do:

• Manage the onboarding process for a portfolio of new French customers simultaneously
• Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements…
• Troubleshoot issues reported by customers during the implementation process and provide solutions
• Create and improve processes and systems for scaling the implementation and training of new customers

• Excellent verbal and written communication skills
• Passion for consistently providing excellent customer experience
• Comfortable managing several tasks and issues in a fast-paced environment
• French is the main language but our team is international
• Tech curious / geek is a bonus as we onboard customer on a SaaS solution
• Previous experience in a similar environment would be appreciated

We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment — these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.

What we offer :
* Amazing startup atmosphere and team spirit

• Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
• Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
• Competitive package with bonus compensation based on performance
• Yearly team offsites to exotic locations bringing together our Paris and NYC team