At Alkemics everyday is different and your mission will include:

• Acting as the first point of contact for the users of the Alkemics’ platform : answering requests, solving incidents, training, etc…
• Helping the sales and marketing teams in their relation with our clients
• Participating in the development of the product by sharing user feedback
• Monitoring and enhancing the platform in collaboration with the development team
• Increasing support team efficiency with better tooling and industrialization

In your everyday life, you’re the go-to person for proofreading essays and presentations among your friends, and you have a sensitive eye to that extra space. You have above average empathy, capable of staying calm when people lose it. You’re incapable of sleeping until you have reached Inbox Zero. Your family comes to you for any tech-related problem, and you’re capable of walking them through a solution over the phone.

Sounds like you? Great! Please read on!

• Fluent in English and French - La French Touch is no secret to you
• Perfect written and verbal communication skills
• 2-5 years of successful Customer Support experience, in a SaaS environment is a bonus
• You’ve already worked in a client-facing role, and know how to go above and beyond to achieve client smiles
• Stability and achievement – proven history of being a consistent top performer
• ITIL Certification or awareness, Agile methodology understanding
• Strong problem solving and analytical skills
• Familiarity with working in a global environment/culture
• Logical approach, data-driven, organized, conscientious and careful
• Ability to multitask and work effectively under pressure, providing solutions in a tight deadline

BONUS

• You speak another language in addition to English and French
• Some experience using Salesforce / Jira / Confluence / GSuite
• You have software development skills / scripting with languages other than Borland and Cobol
• You can write SQL queries with no extra resources
• You know your closest hypermarket like the back of your hand, aisle by aisle

Benefits:

• A true startup experience in one of the fastest growing startups in Paris
• Low bureaucracy and daily successes that have a real impact on the business
• You will participate to the team’s growth and the revolution of the CPG industry
• A fast learning-curve with growing responsibilities
• Working with smart people, hungry to change the retail world and passionate for success
• Extras: weekly sport sessions, meditation, hackathons, team offsites, lunch sessions