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🇬🇧Customer Care Associate ⭐

Permanent contract
Paris
Salary: Not specified
Starting date: February 28, 2019
No remote work
Experience: > 1 year

BRIGAD
BRIGAD

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The position

Job description

The Care Team

The Care Team is at the center of Brigad’s operations and is the main contact point of our users. Their satisfaction is in hour hands: listening, understanding and responsiveness are our best assets!
We are looking for someone who can bring this energy to our French and English users.
We handle two main projects:

The dispatch : make sure to staff the establishment with the best person according to its specificities
User satisfaction : make sure to respond quickly and efficiently to our users to ensure their satisfaction. Our first objective: Retention!

What you will do 💻 :

  • Create a bond of trust with our users
  • Respond to our users questions and call them when there is a problem
  • Be the main contact point for our future users in London, Paris & Lyon (and 4 more cities in 2019)
  • Collect user feedback to improve their experience and exceed expectations
  • Supervise and launch staffing
  • Help improve our processes to make the Brigad Care Team the best experience our users have had with Customer Service!
  • You will be based in our offices in Paris with some remote hours as well.
  • You will also participate in Brigad’s life as a very fast-growing startup.

What you will (l)earn 🐣:

  • Make the future of work amazing
  • Develop customer care skills in a great and involved team
  • Deal with many subjects
  • Work for a fast growing and socially responsible startup
  • Meet & work with talented people
  • Great workplace in the heart of Paris
  • Team lunches & drinks, great mood & Mario Kart races and many more benefits

Preferred experience

  • You are flexible: able to work during evenings and weekend shifts,
  • You speak Frenck and are you are fluent in english
  • You have a previous Xp and are confortable over the phone to answers users issues and questions,
  • You are able to adapt depending on your audience,
  • Autonomy, empathy & proactivity are part of your core skills,
  • Team spirit is important for you,
  • You are reactive and able to handle rush situations ?

This job is for you 🎉


Recruitment process

  • A first call with the HR department
  • 2-3 F2F interviews at the office
  • A call with Johan our Country Manager in the UK

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