Missions

• Support the requests of our prospects and B2B customers on the different communication channels (tickets, chat, email, social networks…)
• Ensure that customer requests are properly resolved within the set deadlines
• Report to Customer Success and Product Manager the improvement requests requested by customers
• Report any malfunctions to the various Sales and Technical teams and ensure that they are resolved
• Identify business opportunities from a support need

Competencies

• Excellent interpersonal skills, both with customers and internally, with the technical and commercial team
• Listening skills
• Ability to stand back, be empathetic and diplomatic
• Excellent writing and professional attitude
• Sense of pedagogy
• Fluent in written and spoken English and French
• Ability to solve problems
• Strong customer satisfaction and service quality culture
• Organization, rigor and autonomy
• Force of proposals
• Knowledge of a CRM tool is an asset

You are curious, responsive and resourceful, and enjoy investigating and solving problems.

• 2 years of experience desired, but beginner possible
• New technology oriented and interest for the web in general
• Technical background is a plus
• Start date: Immediately