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Traveler Care Hero - Native German speaker

Permanent contract
Paris
Salary: Not specified
No remote work

Evaneos
Evaneos

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The position

Job description

You will join our Traveler Care team where your main role will be to actively monitor the trip-requests that are made on Evaneos.de by German travelers. You will respond to travelers inquiries, questions and complaints by phone and email, and you ensure smooth communication between the travelers and the local agents in order to provide an excellent customer service experience. Besides that, you might be involved in different side-projects to support the Marketing and Production department.


Preferred experience

  • Native German speaker, perfect writing skills in German (Dutch is a bonus)
  • Fluency in English and/or French (any other language is a bonus) 
  • Strong communication skills, customer focused, empathic
  • Experience in the service industry (preferably luxury sector)
  • Strong problem-solving skills, flexible, dynamic, team-player attitude
  • Passion for travelling, motivated, committed and reliable

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