This role is an Operations Intern role, which will suit an individual with an entrepreneurial spirit and an analytical mind, who wants to gain valuable experience and exposure at a rapidly scaling start-up. This could be your opportunity to join a high growth and dynamic growing start-up and compete with your skills, experience and exposure to build yourself and build the company at the same time.

What you will be doing:

• Visiting some great homes across London that we manage, to meet guests and deal with any issues that arise
• Connecting with guests before, during and after their stay, providing great customer service in person, over the phone and e-mail
• Working closely with the rest of our Guest Team to devise the best ways to keep providing an amazing guest experience, with a personal touch
• Quality controlling the guest experience and promptly addressing any issues raised during or after their stay
• Helping to devise and implement new processes to ensure we are able to provide an amazing guest experience, at scale
• Being the ‘behind-the-scenes’ face of GuestReady, when it comes to dealing with guests and contractors
• Helping our Service team to schedule and coordinate the logistics of contractors all over London, as needed
• Helping to ensure the check-in, laundry and cleaning services are delivered on time and with a high quality
• Continuously contributing to improving our processes as we scale up, to achieve maximum efficiency and cost optimisation at each stage
• Supporting and assisting the team with any other day-to-day operational tasks, as needed

• Multi-tasker, able to work under pressure, staying calm and composed
• Able to prioritise many tasks at the same time and to manage time efficiently
• Fast problem solver; being able to seek solutions instantly for any given problem
• Team player; able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
• Detail-oriented individual with a strong focus on quality – Please tell us about your best (or worst!) Airbnb experience in your cover letter!
• Confident and personable, with a passion for creating a great customer experience by catering to their needs and striving for continuous improvement of our service
• We are a 24/7 business so no qualms about working on a 7-day roster and shift work, throughout the week
• Interest in start-ups and the sharing economy is a big plus. Ideally you will have experience using home sharing platforms such as Airbnb, Home Away, etc. and passion to see the concept flourish

Benefits:

• Work with multicultural team members and international teams, spread across the globe
• Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
• You will be working with a team of experienced entrepreneurs who have successfully built companies before
• A dynamic work environment with low hierarchies and space for your own ideas
• Opportunity to look after some amazing homes across London
• Challenging and diverse tasks which will let you grow day by day (depending on your abilities!)
• Office in central London (Monument) with some great perks and office culture (weekly team drinks, free snacks, etc.)
• This is a paid internship.