There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform.
At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. From choosing their course, to completing their projects, graduating and achieving professional success, you’ll be there every step of the way to offer a helping hand as part of the global SES team.
We are looking for a unique individual with significant experience in management and automation of customer support and customer success activities, along with exceptional business acumen. The Global VP, Student Success will lead customer support, retention, graduation rates, and the employability of our students. You have proven experience in creating innovative, efficient, and sustainable processes in a data-driven fashion while automating in order to provide an exceptional customer experience. You often take initiatives and are constantly on the lookout to learn new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
REPORTING LINE
Reports to the Chief Customer Success Officer.
RESPONSIBILITIES
By 2025, we expect to place 1M students per year into the workforce. To achieve this, we aim to provide a world class customer experience for our students. We’re looking for someone to lead customer support and customer success for our students globally and:
SKILLS REQUIRED
DESIRED EDUCATION & EXPERIENCE
WHAT WE OFFER
👉 OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport” residence permit. There is also a simplified “accompanying family” procedure available for spouse and dependent minor children.
More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees
👉 We highly value a workplace free from discrimination and we strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our students. This is something we value deeply and we encourage everyone to come be a part of revolutionizing Education.
👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, everyday! 🌎
HIRING PROCESS
The journey starts with a phone interview and a meeting with Audrey, Hiring Manager.
Then we plan face to face meetings with:
You will be asked to provide us with professional references contact detail.
You will be asked to provide one of the following: work sample, complete a questionnaire, complete a sample project
Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms