There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.
At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. The Student Success side of the team handles both inbound reactive customer support and outbound proactive student success. From choosing their course, to completing their projects, graduating and finding professional success, we’re there every step of the way to offer a helping hand.
We’re expanding our proactive Student Success Team to help us proactively reach out to our growing number of path students. We take Student Success seriously at OpenClassrooms. Our Student Success team is dedicated to going above and beyond for our students day in and day out. We are looking an individual with exceptional customer service skills to deliver world class service to all of our students and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re extremely independent and autonomous: you can make things happen without someone saying so, with minimal management. “Continuous improvement” is second nature to you as you obsess over details and persist to make things just “perfect” for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
REPORTING LINE
Reports to the Director, Student Success.
RESPONSIBILITIES
By 2025, we expect to place 1M students per year into the workforce. Customer Success is essential to our growth, it’s who we are. OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:
SKILLS REQUIRED
DESIRED EDUCATION & EXPERIENCE
WHAT WE OFFER
👉 OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport” residence permit. There is also a simplified “accompanying family” procedure available for spouse and dependent minor children. More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees
👉 We highly value a workplace free from discrimination and we strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our students. This is something we value deeply and we encourage everyone to come be a part of revolutionizing Education.
👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, everyday! 🌎
The journey starts with a phone interview and a meeting with the Hiring Manager.
You will be asked to provide us with professional references
You will be asked to perform a short test
Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms