Your role → Reduce churn by developing the best customer relationship 🚀

As one of the most experienced persons within the team, you will be leading a team of Customer Success Managers while managing a strategic customer portfolio at the same time and contribute individually.

• Help structure the CS strategy and team
• Lead a team of Customer Success Managers
• Manage and grow a portfolio of strategic customers
• Build strong commercial relations with customers to retain them, limit churn and upsell to new features
• Work in coordination with the payroll Support Team and the Tech team to deliver outstanding service to our customers
• Work closely with the Product and Tech Team to share the clients’ feedback : you are the customer’s voice !

• 5+ years of account management or customer success experience
• Proven track record with a previous successful management/team lead experience
• Have a significant sales sense to anticipate mid-term client evolutions and short-term expectations
• Crazy about solutions and applications, detail-oriented and customer centric with a real ability to understand needs of HR population
• You are a problem solver and rigorous
• You are organized with excellent coordination skills
• You have excellent verbal and written communication skills in French and English
• You’re a product lover
• Experience in B2B SaaS company is a big +

We are looking for team players, passionate and innovative people, who want to build a big success story with us !

Do you see yourself in these words ? Do you want to join an incredible adventure ?
Tell us who you are, what you’ve done and what you want to do.
We’ll be more than happy to meet you :)