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Partner Success Manager

Permanent contract
Paris
Salary: Not specified
Starting date: March 31, 2019
No remote work
Experience: > 2 years
Education: BAC+3

UKG
UKG

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The position

Job description

  • Proactively manage a portfolio of partners once integration or indirect implementation phase is completed

  • Understand and maintain multiple functional specification

  • Suggest integration improvements with partners

  • Supervise the efficient use of PeopleDoc platform with partners

  • Develop and build strong relationships with partner’s stakeholders: steering committees, regular visits, reports, events

  • Understand partners and indirect clients’ needs and priorities to optimize the use of their platform

  • Effectively communicate application features and product information for new releases and facilitate their adoption

  • Be the voice of the partner and provide internal feedback on how PeopleDoc can better serve our partners

  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results

  • Resolve billing and Support inquiries in a timely and productive manner

  • Be the first level of escalation once alerted by the Customer Care Service

  • Follow and update partners’ information into appropriate tools

  • Ensure partners’ satisfaction alongside their journey with PeopleDoc


Preferred experience

  • Well-organized and excellent time management abilities

  • Proven ability to collaborate and build strong relationships with partners

  • Exceptional oral and written communication skills and attention to detail

  • Proven focus on customer service

  • HR knowledge appreciated

  • Master’s Degree

  • Fluent in spoken and written English

  • Passion for digital and new technology

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