Proactively manage a portfolio of partners once integration or indirect implementation phase is completed
Understand and maintain multiple functional specification
Suggest integration improvements with partners
Supervise the efficient use of PeopleDoc platform with partners
Develop and build strong relationships with partner’s stakeholders: steering committees, regular visits, reports, events
Understand partners and indirect clients’ needs and priorities to optimize the use of their platform
Effectively communicate application features and product information for new releases and facilitate their adoption
Be the voice of the partner and provide internal feedback on how PeopleDoc can better serve our partners
Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
Resolve billing and Support inquiries in a timely and productive manner
Be the first level of escalation once alerted by the Customer Care Service
Follow and update partners’ information into appropriate tools
Ensure partners’ satisfaction alongside their journey with PeopleDoc
Well-organized and excellent time management abilities
Proven ability to collaborate and build strong relationships with partners
Exceptional oral and written communication skills and attention to detail
Proven focus on customer service
HR knowledge appreciated
Master’s Degree
Fluent in spoken and written English
Passion for digital and new technology
These companies are also recruiting for the position of “Customer Service”.
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