In part of the CSM Team, your missions will be :
To be the privileged point of contact between users/customers and the technical team:
- Be in the front line for the identification of new needs and ways to improve the product- Provide answers to users' daily questions
Accompanying customers in the handling of the product
Create content for our customers to make the product easier to use
Preparing and attending appointments and workshops with clients
Participate in ongoing work to improve existing CSM processes and tools
Expected qualities :
Ces entreprises recrutent aussi au poste de “Service client”.
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