Customer Success Manager

  • Full-time 
  • Paris
  • Partager sur Facebook
  • Partager sur Twitter
  • Partager sur Linkedin
Spendesk

Spendesk

Customer Success Manager

  • Full-time 
  • Paris
  • > 1 year

About

You’d like to be part of a promising startup and work in a creative and fast-paced environment? Spendesk is looking for enthusiastic, ambitious and talented folks to join our passionate and hard-working team.

Who are we? 👫
We are a fast-growing SaaS & FinTech company based in Paris’ Silicon centre. We have an ambitious mission: kill the hassle of payment at work. We believe paying at work should be as easy as a 1-click purchase on Amazon. To achieve this goal, we use the latest innovations in the banking industry & have reinvented the purchasing experience for companies & employees.
Started by eFounders, we launched in June 2016 with an international ambition and now have more than 800 client companies all over Europe. Top startups like Drivy, Konbini, Dataiku or Deezer rely on Spendesk everyday to run their businesses and they love our product. Early 2018, we raised €8 million from European Angels & VCs (Index Ventures), just 12 months after a seed round of €2M, bringing the total amount raised to €10M.
Want to take it to the next level? Join us now 🚀

Spendesk
Spendesk
Spendesk
Spendesk
Spendesk

What you will do

Your Mission 🚀
You will guide new and existing customers towards their optimal usage of Spendesk and help them achieve their desired outcome.

What will you do? ✍️

  • Manage, grow and nurture a portfolio of customers
  • Push new use cases and new product features to generate upsell opportunities
  • Identify customers at risk to minimize churn & contraction
  • Identify and work with accounts that are not fully utilizing the platform
  • Contribute to our product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice
  • Work on our upselling strategy and train your teammates on best practices

Skills we are looking for

Must-have

  • You are curious and quick learner, you have the ability to absorb quantity of new information
  • You have excellent verbal and written communication skills in French and English
  • You are passionate and patient for consistently providing fantastic customer experience
  • You are problem solver and rigorous, you know that the devil is in the detail
  • You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus
  • Last but not least, you have a hunter mindset thanks to a previous experience in Sales/Business dev

Extra

  • Experience in B2B
  • Experience in Sales
  • Speak an other language (Spanish, German) fluently is a +

Why should you apply ? 🙌

  • Key moment to join Spendesk in terms of growth and opportunities 🚀
  • Competitive salary 💸
  • Fast-learning environment, entrepreneur and team spirit🤘
  • An incredible team of hackers and hustlers 👫👯👬
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday's beers 🍻 with the team
  • Meal vouchers 🍽️

Recruitment process

  1. Preliminary call with the head of the Customer Success team
  2. Interview with the recruiting team
  3. Case study
  4. Interview with Rod, our CEO

Discover the Spendesk team