User care expert

  • Full-time 
  • Paris
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Spendesk

Spendesk

User care expert

  • Full-time 
  • Paris
  • > 1 year

About

You’d like to be part of a promising startup and work in a creative and fast-paced environment? Spendesk is looking for enthusiastic, ambitious and talented folks to join our passionate and hard-working team.

Who are we? 👫
We are a fast-growing SaaS & FinTech company based in Paris’ Silicon centre. We have an ambitious mission: kill the hassle of payment at work. We believe paying at work should be as easy as a 1-click purchase on Amazon. To achieve this goal, we use the latest innovations in the banking industry & have reinvented the purchasing experience for companies & employees.
Started by eFounders, we launched in June 2016 with an international ambition and now have more than 800 client companies all over Europe. Top startups like Drivy, Konbini, Dataiku or Deezer rely on Spendesk everyday to run their businesses and they love our product. Early 2018, we raised €8 million from European Angels & VCs (Index Ventures), just 12 months after a seed round of €2M, bringing the total amount raised to €10M.
Want to take it to the next level? Join us now 🚀

Spendesk
Spendesk
Spendesk
Spendesk
Spendesk

What you will do

As part of the Customer Success Team, your mission will be to provide amazing service to more than 800 European companies. You'll be the owner of the support scope. Thanks to your great soft skills (e.g. patience, understanding, proactivity etc.) you will help customers achieve their desired outcome so that they get a complete understanding of the platform and get their problems solved 🤗!

What will you do? ✍️

  • Provide high-quality support on operational and functional issues
  • Work with customers to ensure onboarding, adoption, retention and overall success
  • Work with your peers of the Product Team to make the product as reliable, bug-free, and fast as possible
  • Identify the repetitive bottlenecks that customers encounter
  • Function as the voice of the customer and provide internal feedback on how Spendesk can better serve them
  • Stay up-to-date on product development and latest releases
  • Contribute to the development of a rich knowledge base 📗
  • Bring in new ideas to delight our customers

Skills we are looking for

What are we looking for? 👉

Must-have

  • You are curious and a quick learner, you have the ability to absorb quantity of new information
  • Fluent in both French and English, with excellent verbal and written skills, you love talking to people 🗣
  • You are a problem solver and rigorous
  • Prioritization is one of your key asset
  • You’re a pro when it comes to efficiently multitask and solve issues in a fast-paced environment 💪

Extra (would be great!)

  • Previous experience in a similar working environment (B2B SaaS company)
  • Speaking another language (Spanish, German etc.) fluently is a +

Why should you apply ? 🙌

  • Key moment to join Spendesk in terms of growth and opportunities 🚀
  • Competitive salary 💸
  • Fast-learning environment, entrepreneur and team spirit🤘
  • An incredible team of hackers and hustlers 👫👯👬
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday's beers 🍻 with the team
  • Meal vouchers 🍽️

Recruitment process

  1. Preliminary call with the head of the Customer Success team
  2. Interview with the recruiting team
  3. Case study
  4. Interview with Rod, our CEO

Discover the Spendesk team! Spendesk