Aircall

Aircall

Team Manager - Customer Success

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 10 years

The company

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Team Manager - Customer Success

  • Permanent contract 
  • Paris

About

Aircall’s mission is to transform the business phone industry !
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool.

Our platform easily integrates with your favorite CRM, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.

By redefining the idea of a business phone operator, Aircall has convinced more than 3000 companies worldwide - including Uber, SpotAHome, TraverlBird.

Aircall
Aircall
Aircall
Aircall
Aircall

Job description

What you will do :

  • Manage a team of 3-5 customer success managers based in Paris
  • Maximize revenue within your team’s portfolio by increasing expansion of the portfolio while minimizing churn and contraction
  • Drive the team to reach revenue targets by conveying and showcasing best practices
  • Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities
  • Uncover new strategic revenue opportunities, help define Customer Success strategy and be instrumental in it’s implementation
  • Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, and Product teams to grow the existing customer base.
  • Drive and Develop processes, practices & tools

Preferred experience

What we are looking for :

  • A minimum of 5 - 10 years of Sales, Success and/or account management experience, including 2+ years of management
  • Bachelor’s or Master’s degree from a business school
  • Strong analytical/logical thinking skills, structured analysis process, and clarity of thought: Excel and Google Sheets wizard
  • Previous experience in a B2B SaaS company is appreciated
  • Fluent / native in English, another language would be a plus
  • Passion for consistently providing excellent customer experience
  • Flexible, fast learner who thrives in a constantly-changing work environment
  • A high energy level with excellent communication skills; written and verbal

Recruitment process

Phone screening
Use Case
On-site interview
Team lunch

Meet the Aircall team

Aircall

Aircall

Team Manager - Customer Success

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 10 years
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