MISSION

As one of the first members of Colonies’ German team, you will have a paramount role in the deployment of Colonies housing solution in Germany & Austria. Your mission will be to provide the best experience for our tenants form end to end.

You will contribute to the set-up of Colonies German operations. From the management of our first projects including the follow-up of works, the launch of operations, and the day-to-day management of Colonies’ German colivings. You will work under the Head of German Operations and closely with our Paris HQ that will assist you every step of the way.

TASKS

Project management:
Working closely with Colonies Architecture and Design Team and German Development Team, you will monitor Colonies new projects’ works phase and manage pre-opening phase.

Operations:
You will set-up and carry-out Colonies operations in Germany from marketing and client acquisition to tenant experience and sub-contractors management. You will work with Paris’ Experience Manager on building the Operations and Customer Journey Whitebooks.

Community:
You will be in charge of developing a vibrant community by offering services, events and perks to the tenants, to make their life as smooth as possible.

This is a Berlin based, full-time position.
You may frequently travel between Berlin, Paris and other German cities.

A supplier to find in 24 hours, a sink to repair or a software to implement? You are a rigorous doer, very hands-on in everything you do, with a strong entrepreneurial mindset.
You have amazing communication skills (both written and oral), you are dynamic and empathetic.
Problem solver and solution driven, you will make sure he gets the best customer journey as possible.
Creative and organized, you pay a great attention to details without losing the big picture.

You are fluent in German and English (mandatory). Basic French is not on obligation but will be much appreciated.

You know what customer experience means and are willing to commit yourself 100% to it.
You have a deep understanding and faith in Colonies’ potential and perfectly understand the value our product brings to tenants.
You are a long-term player and you have great learning skills that will make you able to grow with the company.
You are curious, creative and eager to constantly reinvent the housing market customer experience.

• Fit call
• Interview 1
• Case study
• Inverview 2
• Ref. calls