American Express Global Business Travel

American Express Global Business Travel

Mobile Apps, SaaS / Cloud Services, Software

Issy-Les-Moulineaux, Gurgaon, London, New York, Scottsdale

Her background? After working for a business and leisure travel agency, Julie arrived at Amex GBT as a Support Specialist in 2009. She rapidly progressed to the position of Service Manager. She grew to understand the importance of this role with customers and how she could become a key element in the relationship between them and the organization. A few years later, with the hope of sharing and transmitting her knowledge and building on the skills of her team members, she moved to a role as Team Leader, which then paved the way for her to become the head of this department, which has a special place in her heart.

Her daily life? Julie manages a team of around thirty people based in France and the UK and monitors the department's activity and KPIs. She also ensures that customers are satisfied and that the service delivered meets their expectations. In addition, she handles business forecasting to ensure that teams deliver revenue and are suitably staffed. Since the department offers a value-added service, she is also responsible for promoting it, and she remains a point of escalation both externally and internally.

Her project? Julie would like to deploy the executive support service everywhere Amex GBT Neo is available while also sharing and developing the team spirit that defines both the team and the company. And, of course, to never stop learning: even after more than ten years in the same company, she's still learning something every day!

His background? In 2008, having completed his studies as a telecoms engineer, Louis-Marie joined the Consulting department at Amex GBT. He worked there for ten years (including the last three in England) as part of the Global Integration Services team. In 2018, he joined R&D on the SMP (Supply MarketPlace) project.

His daily life? Writing and rereading code to meet product needs and discussing with the Product team and his teammates to understand and reformulate their needs. Finally, being available at all times to communicate and restore the service in the event of an emergency. Keeping his technical capabilities up to date has posed a challenge, but he has been able to bring his organisational and communication skills to the team.

His project? Currently a Scrum Master, he would like to move into more of a leadership role that would allow him to leverage his knowledge of the company and his desire to make SMP a straightforward product.

Her background? After getting a BA in Literature in high school, Charlotte attended a university specialising in communication but soon realised it wasn't for her. She then enrolled in a business school and, after two years of studies and a year abroad in the UK, she did a Master's in digital marketing and… communication. She joined Amex GBT as a Marketing Assistant in 2017. Her duties and her team evolved, and in 2021 she became responsible for the Business Development for Amex GBT Neo.

Her daily life? Being a Swiss Army knife! Her responsibilities range from design and video editing to event organization, managing the marketing automation platform, content creation, and assisting the Support and HR teams on projects – all in one day.

Her project? To develop managerial skills and pivot to a more strategic role to define a marketing strategy that supports Neo salespeople in their efforts and objectives.

Her background? Névine studied Computer Science at the American University in Cairo before working in Egypt for two years. She followed that with a doctorate in Computer Science and Applied Mathematics at INRIA, where she also worked as an engineer. Névine joined Amex GBT as a developer in 2001. After ten years, she took up the role of Product Manager to move into Product and Functionality. Since 2017, she has been a Product Director responsible for travel content. Névine's career path at Amex GBT is typical: employees can follow their aspirations, develop their skills in-house, and even transfer to a new line of work.

Her daily life? Her motto is maximising customer satisfaction. She works closely with partners, customers, and the Amex GBT Neo teams to achieve this objective as a unit.

Her project? To continue enriching the content and offering innovative, new features to Amex GBT Neo users while never losing her enthusiasm.

His background? After graduating from ESIEE Paris in 2017, Shabir joined Amex GBT as part of the newly formed SMP team, created just a few months before he arrived. This has allowed him to see the project from its inception and contribute to its various evolutions. It has also allowed him to work on the different parts of the project and focus on the areas that align with his personal career goals.

His daily life? Developing, testing, deploying and monitoring an API based on modern technology (.NET 5, AWS, Docker) as part of an international team, with a particular focus on security.

His project? To learn new things every day and work on challenging issues with high technical value. Upgrading his project from a technical standpoint gives him access to an extensive panel of technology, thus developing his technical skills.

His background? Emmanuel’s career path at Amex GBT is a fairly typical one: after an internship developing expense management solutions with the Amex GBT Expense Team during the first year of his Master’s, he did a second-year internship with the Project Team in Romania before joining the company on a permanent basis as part of the SMP team. This team develops an “API Product” that allows internal and external applications to receive and interact with the best travel content.

His daily life? Developing a high-quality back-end solution with modern technology (e.g. .Net Core, Docker, RabbitMq, Redis, etc.) as part of a friendly, international and multicultural team that continues to expand.

His project? To develop his technical skills and to continue learning about new technology in order to grow on a professional level. Emmanuel enjoys the wealth of knowledge on offer at Amex GBT, not to mention the desire for professional development.

His Background? While studying to become a developer and despite loving the world of development, Alexandre realized that he didn’t really like developing itself. After two years in the user support department, first with a service provider and then as an intern, Alexandre joined the quality team in 2015.

His daily life? Being part of the world of development without actually developing! Alexandre is part of the Scrum team, working alongside developers and product managers to keep Amex GBT Neo running smoothly and to integrate new developments.

His project? In addition to his ISTQB training, and thanks to his test experience, Alexandre now has the opportunity to take an Accreditation of Prior Learning (APL) assessment.

His background? Edouard started out at Amex GBT as an intern as part of his degree. His goal: to never stop learning. This was in April 2011, following a university exchange programme in the USA. At the time, Edouard developed features as part of a large .Net software solution in an international environment.

His daily life? Edouard, who now manages 20 people spread across multiple teams in different countries, remains passionate about his craft as a developer and continues to ensure that Neo is simple to use, despite the underlying technical challenges and the complexity of the ecosystem.

His project? To never stop teaching others while continuing to learn. To this end, Edouard also teaches C# and Java at EFREI, an engineering school.

Her background? After finishing high school, Fiona was interested in engineering and how engineers solve problems. So she ended up getting a double degree, in engineering and computer science. A young graduate, Fiona joined Ernst & Young. It was during his position within an Australian technology company and the boom of the early 2000s that her passion was confirmed. She then joined several start-ups in APAC, with failures and successes. For 10 years, she opened offices and exported products in multiple roles and functions, never looking back. Looking for a new challenge, she joined Amex GBT in 2016, where she began working on a new technological solution which is now Amex GBT Neo 1.

Her daily life? Appointments, team discussions, customer service feedback, meetings and planning sessions are part of her daily life, as is her role as a mother. She gives herself 30 minutes of walking in the open air during which she is supposed to not think about work, but instead thinks about ideas for improvement to help people work more efficiently and easily. Once her (first) day of work is over, and the children are tucked in with a story, she goes back to work to consult customer feedback and put the ideas she has thought of into practice.

Her project? To ensure that all SMEs have the opportunity to take advantage of Amex GBT Neo 1 today, as well as all the ideas that his team will implement. She is ready to give the best of herself, develop her skills and support the development of her team and our platform.

His background? After a scientific preparatory class, Fabien joined Telecom SudParis. He joined Amex GBT in 2002 as a developer. He is quickly evolving into a management role and takes charge of Amex GBT's strategic technical developments. Since the acquisition by American Express Global Business Travel, Fabien's role has expanded by adding products to his portfolio, such as Supply MarketPlace, Amex GBT Mobile and messaging products. Fabien has been Vice President of Engineering since 2019.

His daily life? Divided between 3 continents: his teams are spread from the west coast of the United States to Asia, with developers, QA engineers or Product Managers. Its role is to help them develop the products they manufacture by providing the conditions necessary for their success.

His project? Help the business to be more and more efficient so that users have the best experiences. This involves all the products that he considers unique and great, put together to make something superior, which will increase the value of the teams' work tenfold.

Presentation

American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings & events for companies of all sizes.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Our products and solutions include:

  • Amex GBT Egencia: the leading software as a service (SAAS) travel platform for small and medium-sized enterprises (SME).
  • Amex GBT Neo: streamlining the entire business travel and expense management platform in a single, cloud-based tool.
  • Amex GBT Neo 1:helping small to medium-sized (SME) companies manage employee spend, all in one place.
  • Amex GBT Mobile App:helping small to medium-sized (SME) companies manage employee spend, all in one place.
  • Meetings & Events:solutions for a single meeting, or entire portfolio.

Amex GBT supports companies of all sizes in Europe, the Americas, and Asia-pacific.

Our France HQ is located in Issy-les-Moulineaux, where an international team of over 200 colleagues collaborate to develop proprietary, best-in-class travel solutions.

We also have offices around the world, including London, New York City, and New Delhi.

Why business travel?

  • Business travel is a niche sector that involves significant costs for businesses (often ranks second in a company’s list of expenses). Planning and managing corporate travel is a complex process.
  • Expense management is a key pain point for many business travelers. A time-consuming process, it involves approvals, accountants, and finance executives.
  • We help simplify these complex processes for our clients with SAAS, cloud-based technology.

Join our mission to drive economic, social, and environmental progress through travel.

We’re a company that’s less focused on “what is?” and more focused on “what can be” and we welcome those who share our mindset.

What they are looking for

Curiosity, respect, and eagerness to share new ideas are fundamental qualities we seek in new colleagues. If you enjoy the flexibility of a hybrid or remote work environment, and are passionate about delivering exceptional results, we’d love to connect.

Our Issy-les-Moulineaux office is a tech hub for multiple projects, including Amex GBT Egencia and Neo. We most often recruit:

  • Full-stack developers
  • QA Engineers
  • R&D Engineers
  • DevOps Engineers
  • Machine Learning Engineers

Good to know

The #TeamGBT Experience:

  • Collaborate with colleagues from around the world and enjoy a globally inclusive culture.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Flexible benefits start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
  • Team events: seminars, company parties, foosball tournaments, company updates and product roadmap presentations.
  • A flexible hub setup: reservable office space, and an in-office restaurant by a preimum catering company.

Klee Data Systems (KDS) and Egencia are members of the American Express Global Business Travel family of companies.

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