Spendesk

Spendesk

Customer Success Manager Germany (W/M) πŸ‡©πŸ‡ͺ

  • Permanent contractΒ 
  • Paris

The company

Spendesk

Spendesk

  • FinTech / InsurTech, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Customer Success Manager Germany (W/M) πŸ‡©πŸ‡ͺ

  • Permanent contractΒ 
  • Paris

About

Spendesk is a fast-growing SaaS & FinTech company based in Paris’ Silicon centre. Their mission: kill the hassle of payment at work. They believe in empowering employees and that spending for your company should be as easy as checking your email inbox. To achieve this goal, they use the latest innovations in the banking industry to reinvent the purchasing experience for companies.

Started by eFounders, they launched in June 2016 with an international ambition and now have more than 600 client companies all over Europe. Top startups like Drivy, Konbini, Dataiku or Deezer rely on Spendesk everyday to run their businesses and they absolutely love the product. Early 2018, they raised €8 million from European Angels & VCs, just 12 months after a seed round of €2M, bringing the total amount raised to €10M.

Spendesk
Spendesk
Spendesk
Spendesk
Spendesk

Job description

Your Mission πŸš€
As members of the German team being fully dedicated to the German market, you will guide new and existing German customers towards their optimal usage of Spendesk. You will dig into their specific needs and work closely with your peers of the CS and Product teams to adjust their experience.

Through empathy, understanding and intelligence, you will help our customers achieve their desired outcome. You will be the voice of German customers along with your peers of the German Sales team.

What will you do ? ✍️

  • You will help, manage and advice a portfolio of customers independently
  • You will get to know the specifics of the German market and be able to relay their feedback to the different teams
  • You will develop strong relationships with day-to-day users and key decision makers in Germany
  • You will attend events in Germany to evangelize our solution and do business trips to meet our customers
  • You will help our clients achieve their objectives in their first steps
  • You will maintain a high NPS (Net Promoter Score: reflects the loyalty of our customers)

Must-have

  • You are curious and quick learner, you have the ability to absorb quantity of new information
  • You have excellent verbal and written communication skills in German and English, and French would be a big plus
  • You are passionate and patient for consistently providing fantastic customer experience. We love our customers 😍
  • You are problem solver and rigorous, you know that the devil is in the detail
  • You are comfortable managing several tasks and issues in a fast-paced environment
  • You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus

Extra (would be great!)

  • Experience in B2B SaaS company
  • Experience in audit/accounting

Why should you apply? πŸ™Œ

  • Salary based on experience
  • Learning environment, entrepreneur and team spirit
  • Cool offices in the Sillicon Sentier (75010, Paris) 🏑
  • A team of hackers and hustlers dedicated to grow Spendesk in Europe πŸ‘« πŸ‘― πŸ‘¬
  • Gifts powered by our internal virtual currency 🎁
  • Lunchr cards 🍽
  • Thursday's beers 🍻 with the team 🀘

Preferred experience

Must-have

  • You are curious and quick learner, you have the ability to absorb quantity of new information
  • You have excellent verbal and written communication skills in German and English, and French would be a big plus
  • You are passionate and patient for consistently providing fantastic customer experience. We love our customers 😍
  • You are problem solver and rigorous, you know that the devil is in the detail
  • You are comfortable managing several tasks and issues in a fast-paced environment
  • You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus

Extra (would be great!)

  • Experience in B2B SaaS company
  • Experience in audit/accounting

Why should you apply? πŸ™Œ

  • Salary based on experience
  • Learning environment, entrepreneur and team spirit
  • Cool offices in the Sillicon Sentier (75010, Paris) 🏑
  • A team of hackers and hustlers dedicated to grow Spendesk in Europe πŸ‘« πŸ‘― πŸ‘¬
  • Gifts powered by our internal virtual currency 🎁
  • Lunchr cards 🍽
  • Thursday's beers 🍻 with the team 🀘

Meet the Spendesk team

Spendesk

Spendesk

Customer Success Manager Germany (W/M) πŸ‡©πŸ‡ͺ

  • Permanent contractΒ 
  • Paris
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn