Spendesk

Spendesk

Customer success operations

  • Permanent contract 
  • Paris

The company

Spendesk

Spendesk

  • FinTech / InsurTech, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Customer success operations

  • Permanent contract 
  • Paris

About

WHO ARE WE?

We’re Spendesk, a FinTech SaaS Platform on a mission to help companies spend smarter. We’re based in Paris and Berlin but serve great teams all across Europe. We believe there’s a better way to manage team spend, and we’re building the platform to do just that. With Spendesk, employees can pay for what they need without creating more work for the finance team.

Spendesk was founded in June 2016 with eFounders, a startup studio in Paris. Drivy, Konbini, Dataiku, and Deezer were among our first customers, and now we’re proud to say we serve 1,400+ fast-growing companies.

We’ve raised three rounds of funding: €2 million, €8 million and €35 million in september 2019 which came from Index ventures.

As a team, we’re driven by our values and our focus on big growth. We’re an ambitious, international group with 15 nationalities represented today. At the heart, we believe people do their best work when they’re giving freedom to create and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Our tribe is growing fast. Come join us on this journey.

When we’re not coding, writing, demoing, and helping answer questions, you’ll find us eating sushi, playing Nerf war, traveling abroad, and having a drink after a good day at work.

Our team values

*Choose positivity

*We’re all owners

*Go for it boldly and without fear of failure.

*Be kind, humble & trustworthy.

*Proactively seek out ways to grow.

*Always run the extra mile

Spendesk
Spendesk
Spendesk
Spendesk
Spendesk

Job description

What will you do?

The Customer Success Operations at Spendesk will be responsible to support, enable and drive the Customer success team and the User Care team to better serve, educate, retain and upsell customers more efficiently!

The ideal candidate will have a strong analytical background, a customer related experience (Account Management/Customer Success), running a CRM system and related tools stack, experience creating reports and dashboards and a strong business intuition to guide analysis.

Your missions:

1/ CRM & Tools Management:

  • Responsible for overseeing and improving User Care operations processes, to maximise their effectiveness and productivity
  • Support our Customer success & User Care team with any issues they have on our tools.
  • Support Customer success Operations manager in all Customer success tools - Implementation of Gainsight, Salesforce and Intercom.
  • Proactively monitor and maintain a high level of quality, accuracy, and process consistency in Customer success data

2/ CS Enablement :

  • Ensuring smooth onboarding to all required tools, as well as when someone leaves identify the best process of transferring related records and offboarding from tools
  • Ensuring training schedule is ready ahead of time and well defined

3/ CS Performance :

  • Ensuring each teammate has a way to track and analyse his activity and performance
  • Work hand in hand with data team on specific Analysis then as Customer success Operations you’ll suggest areas for improvement and solutions to investigate
  • Build monitoring system to track Customer success initiatives (Pricing Migration / Card delivery)

What we are looking for ?

  • A previous experience in Business Operations or Customer Success in B2B.
  • 1-2 years of work experience, preferably in a startup/fast paced environment is a big plus.
  • A detail oriented person
  • An empathetic, autonomous, proactive and enthousiastic future Spendeker
  • A profile with a previous experience in project management and a experience management is a plus (excel expert and SQL expert)
  • A fast learner person with a great adaptability capacity

Why should you apply ? 🙌

  • Key moment to join Spendesk in terms of growth and opportunities 🚀
  • Competitive salary 💸
  • Fast-learning environment, entrepreneur and team spirit🤘
  • An incredible team of hackers and hustlers 👫👯👬
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday’s beers 🍻 with the team
  • Meal vouchers 🍽️

Preferred experience

What we are looking for ?

  • A previous experience in Business Operations or Customer Success in B2B.
  • 1-2 years of work experience, preferably in a startup/fast paced environment is a big plus.
  • A detail oriented person
  • An empathetic, autonomous, proactive and enthousiastic future Spendeker
  • A profile with a previous experience in project management and a experience management is a plus (excel expert and SQL expert)
  • A fast learner person with a great adaptability capacity

Why should you apply ? 🙌

  • Key moment to join Spendesk in terms of growth and opportunities 🚀
  • Competitive salary 💸
  • Fast-learning environment, entrepreneur and team spirit🤘
  • An incredible team of hackers and hustlers 👫👯👬
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday’s beers 🍻 with the team
  • Meal vouchers 🍽️

Meet the Spendesk team

Spendesk

Spendesk

Customer success operations

  • Permanent contract 
  • Paris
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