Free2move: Simplifying Mobility for All

Established in 2016, Free2move 🚀 simplifies mobility experiences by offering a wide range of services to meet everyone's 🚘 transportation needs.

With Free2move, you can rent a city car for your trip to Italy 🏖️, locate the nearest charging station ♻️ for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform! 📲

Born from the partnership between Stellantis Group 🚗 and the startup TravelCar, Free2move has, in just 6 years 🚀, emerged as a leading player in revolutionizing mobility for travelers, thanks to its agility and pioneering spirit.

Now the go-to choice for over 6 million users 👑, Free2move operates in over 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. We have earned the trust of 5,000 partners, offering hundreds of thousands of vehicles!

If you want to join a team of 750🏆 experts and contribute to bold international projects, you're in the right place! 🎯

You'll thrive in our ultra-dynamic, innovative, internationally-focused structure, joining our talented ❤️teams♥️, bursting with ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in full transformation.

💺 JOIN US!💯 It's exciting, you'll see🔥!

Job Opportunity: Quality Assurance Specialist (Free2move Tunisia)

Your Responsibilities:

• Collaborate with the team to enhance the Quality Management system, ensuring internal and external quality targets are met in customer service.
• Contribute to developing new quality concepts and innovative ideas.
• Foster cross-departmental cooperation and engage with external service providers.
• Demonstrate commitment to optimizing processes for efficiency and effectiveness.
• Plan, coordinate, and conduct external audits.
• Act as the primary contact for our first-level support service provider in customer service, assisting with email and call handling.
• Supervise the operational control and monitoring of the service provider to achieve agreed-upon KPIs.
• Regularly analyze and assess data, deriving potential service improvement measures as needed.
• Lead projects within the customer service team.
• Prepare reports and presentations for management.

Required Skills:

• Degree in Business Administration, Communications, Tourism Management, or similar.
• Extensive professional experience in customer service/call center roles.
• Excellent communication skills with internal and external stakeholders.
• Native-level German and fluent English; additional languages like Spanish, French, or Dutch are advantageous.
• Strong social skills and customer-oriented mindset.
• Exceptional organizational skills and analytical thinking.
• Proficient in MS Office (especially PowerPoint, Excel, and Access).
• Experience establishing Quality Management systems and conducting audits.
• Interest in flexible mobility concepts.
• Openness to travel and possession of a valid driver's license (Class B).

What We Offer:

• Immediate start date.
• Attractive salary with performance bonuses.
• Mandatory on-site presence for the first two months, then hybrid work arrangements based on autonomy level and KPIs.
• 40-hour workweek (8 hours/day) with 2 rest days and flexible shifts.
• Work on Tunisian public holidays with double pay for days worked.
• Permanent contract with 20 days of annual leave.
• 4-week paid training

Working at Free2move means joining a tribe where a performance-driven culture blends with a great atmosphere. It also means:

• Startup spirit backed by a major Group 🥇
• Depending on your role, the possibility to work fully remote, hybrid, or at our various offices! ⛵️
• The opportunity to revolutionize mobility practices with us! 🚘
• Comprehensive onboarding for a great start 🎁
• Ample opportunities for career growth 📈
• Collaboration with diverse international teams 💪🏼
• Involvement in international projects to enrich your background! 🌍
• Daily meal vouchers of 5 dinars.
• Group insurance!
• Soccer matches for relaxation ⚽️
• ...And the list goes on...

👀 Psst...! Here's a tip :) Apply preferably in English 🇺🇲