What you will do :

• Manage a team of 3-5 customer success managers based in Paris
• Maximize revenue within your team’s portfolio by increasing expansion of the portfolio while minimizing churn and contraction
• Drive the team to reach revenue targets by conveying and showcasing best practices
• Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities
• Uncover new strategic revenue opportunities, help define Customer Success strategy and be instrumental in it’s implementation
• Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, and Product teams to grow the existing customer base.
• Drive and Develop processes, practices & tools

What we are looking for :

• A minimum of 5 - 10 years of Sales, Success and/or account management experience, including 2+ years of management
• Bachelor’s or Master’s degree from a business school
• Strong analytical/logical thinking skills, structured analysis process, and clarity of thought: Excel and Google Sheets wizard
• Previous experience in a B2B SaaS company is appreciated
• Fluent / native in English, another language would be a plus
• Passion for consistently providing excellent customer experience
• Flexible, fast learner who thrives in a constantly-changing work environment
• A high energy level with excellent communication skills; written and verbal

Phone screening
Use Case
On-site interview
Team lunch