What your future position looks like:
For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the IT market. Your main tasks will be :
Owner of the onboarding of your accounts
Maintain accurate client records, keeping track of any updates
Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Build and strengthen client relationships to achieve long-term partnerships
Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities
Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction
Have proficiency in French as your primary language and are fluent in English (other languages are a plus)
Enjoy taking initiative and achieving results 💪
Like to be challenged in a dynamic environment
Can work individually and has a strong team spirit
Are organised, precise and demonstrate good communication skills
Show creativity: creative people are those who share, suggest, and dare to innovate! 🚀
What our interview process looks like:
Discovery call with our Talent Acquisition team
Interview with a member of the team
Interview with our manager
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