What will you be doing?

• Leading all onboarding efforts for EMEA accounts including owning webinars, campaigns, and managing high touch relationship with key onboarding customers
  -Serving as the main point of contact for first 90 days to ensure a successful onboarding process to the Front
• Spearheading, creating and owning full project implementation plan per each customer you onboard
• Conducting workflow conversations to advise optimal structure and workflow per each customer and team
• Ensuring all customers complete the required technical setup efficiently and in a timely manner
• Training and educating customers on how to effectively utilize Front
• Partnering with respective CSM and AM to nurture customer relationship
• Creating documentation to help scale onboarding efforts
• Surfacing onboarding blockers and trends to improve overall set up and onboarding experience
• Hosting EMEA Webinars in EMEA friendly timeline and in French
• Creating EMEA friendly onboarding content (i.e. in French)
• Owning onboarding refresher programs for legacy customers
• Being a product expert and understand all optimal workflow set ups

What skills and experience do you need?

• At least 2 years of experience in Onboarding, Implementation, Customer Success or Account Management in a SaaS company
• Deep knowledge of SaaS products and services
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
• Comfortable giving presentations to groups of any size & audience - from every day end-users of the app to a high level executive.
• Great problem solving skills, taking a consultative approach to finding the best solution
• Curiosity, Grit, Persistency