What we are looking for:

• You plan and execute all phases of a research project, with a focus on qualitative research with our users looking to buy or rent real estate
• You select and conduct the right research method for foundational, strategic or tactical research questions
• You develop strategic frameworks to help foster a broad understanding of our users and keep those frameworks updated with new insights
• You help set up, maintain and continuously improve our instruments to measure UX KPIs
• You educate and support our product design colleagues in setting up their own research actions
• You manage a variety of stakeholders and foster understanding for the users and their needs, and support them in clarifying often ambiguous problem spaces
• You moderate internal workshops to gather existing knowledge or generate new ideas (e.g. Design Sprints)
• You connect with the product teams and you build your influence to ensure that your insights are sustainable and incorporated into the product roadmap
• You collaborate closely with product designers and product managers and you proactively identify opportunities for impactful research together
• You adapt flexibly processes & methods as necessary to work with multiple cross-functional teams
• You connect the dots between existing data such as previous studies from both UX and market research, Analytics data or feedback gathered by our customer success teams with your own work
• You work together with your colleagues in our international research team to lead, plan and execute cross-country studies
• You plan and conduct on-site surveys to enrich and quantify our qualitative insights
• You continuously challenge teams to consider the users’ needs
• You ensure effective and precise communication and distribution of insights to the product team as well as a wider range of stakeholders

Who you are:

• You have 5+ years of (either agency or corporate) experience working as a UX researcher, ideally in direct collaboration with UX/product designers, product managers and other stakeholders
• Being a native or proficient French speaker, you should be able to adeptly employ qualitative research techniques like user interviews and focus groups in French. Additionally, you should have the ability to thoroughly comprehend and analyze user feedback without losing any subtleties, ideally at a level equivalent to at least C1 within the Common European Framework of Reference for Languages.
• You are curious, always striving to understand, and feel comfortable asking questions and challenging assumptions
• You are deeply empathetic and collaboration-minded and have strong communication skills
• You feel comfortable in a complex, international environment, working with multiple stakeholders and supporting different research topics at the same time
• You are able to understand technical and business requirements and translate them into research questions
• You have experience developing customer journeys and are familiar with the jobs-to-be-done framework
• You are a fluent English speaker and feel comfortable conducting most of your daily work as well as planning research with stakeholders and communicating research results in English (equivalent to a least B2 level within the Common European Framework of Reference for Languages). Don’t worry if your English is not perfect - we also offer English classes
• Experience working with marketplace platforms is a plus