The Customer Success department is responsible for delivering our software and consulting solutions to airlines around the world.
Its main goal is to ensure customer satisfaction, help them reach their business objectives (especially in terms of fuel saving) and to feed the product development team with improvement ideas developed with our customers.
Position and mission at OpenAirlines
Reporting to the CEO the Head of Customer Success manages a team of 12 consultants located in Toulouse, France, Americas and Asia. Its missions consist in:
As head of the Customer Success group, your role is to:
Although the position is based in Toulouse, you are expected to travel on a regular basis to visit customers or to adapt our international organization in terms of support.
Required skills
Interesting skills
Profile
You have a Master’s degree in Engineering or Marketing and experience working for a startup or SaaS BtoB company.
You have strong analytical skills, a pragmatic state of mind and you are data driven oriented.
You have a good contact with people, express yourself clearly and are used to international exposure.
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