The Professional Services Consultant is responsible for the technical implementation and support of the Philips Intellispace Electrocardiograph (iECG) system, including the implementation and support of the Health Language 7 (HL7) and/or Digital Imaging Communications in Medicine (DICOM) interface broker, IntelliSpace Enterprise Broker (IBE). These responsibilities will include answering all customer technical questions, provide configuration of the broker and interface testing, technical documentation for transition to support and providing technical training to customers on the support of their system.

You are responsible for

• Assumes the technical leadership role for each assigned project

• Shares knowledge and technical expertise with customer and team

• Provides feedback/assists in streamlining program implementation methodology or implementation documentation/toolsets.

• Assists with Business Development activities as requested.

• Documents and distributes project technical information appropriately

• Directs all technical communication for team (written and oral)

• May interact cross-functionally with other divisions or units to share product technical knowledge and expertise.

• Completes assigned project tasks as scheduled to gain customer acceptance

• Adheres to project scope for technical deliverables

• Complete Transition to Support (TTS) documentation as required by each business unit

• Escalates technical issues appropriately to technical marketing, management, Customer Care Solutions (CCSC), etc.

• Assists customer with troubleshooting/resolving technical issues during implementation

• Achieve/maintain accepted industry level certifications/technical competency (i.e., Microsoft Technical Certifications) through continuing education

• Attend product technical training as required

• Attend all Transition to Support (TTS)  calls with Solutions Center and Customers

• Is responsible for adhering to all work instructions for installation of the product, including the   completion of any required checklists.

•  Gathers necessary network information required to properly configure the IECG and IBE  system  

• Configures and tests installed IECG and IBE system to meet customer requirements

• Implement interfaces to/from IECG and customer’s Radiology Information System (RIS)/ Health Information System (HIS)

• Investigates and diagnoses complex technical problems during installation until transfer to support

You are a part of

A dynamic and collaborative team that includes project managers, technical consultants and applications specialists that focus on Cardiology systems implementation to assist customers in improving their workflow and meeting regulatory requirements.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor of Science in Information Technology related field or 5+ years experience performing technical support/HL 7 interfacing.

• Experience with an ECG information management system or PACS(Picture Archiving and Communications Systems)  system

• Experience with Orion Rhapsody Interface broker.

• Experience working with Virtual Machine (VM) server environments

• Networking infrastructure/ Server architecture knowledge desirable

• Experience with DICOM desirable

• Database administration/experience with SQL Database desirable

• HL 7 certification desirable

• Excellent verbal and written communication skills

• Self directed and ability to work remotely