Your mission
As Wooclap expands, we are seeking a Customer Success Manager Intern based in Brussels and/or Paris to join our Customer Experience team.
Your mission will be to assist our Customer Success Manager in supporting Spanish-speaking higher education institutions and companies eager to transform their teaching practices with Wooclap. You’ll have the opportunity to engage directly with our clients and users, playing a pivotal role in helping them adopt, enjoy, and maximize the value of our tool.
Your responsibilities
Assist partners and users by promptly addressing their questions and resolving any challenges they encounter.
Support our partners in deploying the tool and ensure its optimal adoption to meet their goals.
Conduct training sessions for our users and offer guidance on best practices for using Wooclap.
Monitor and analyze the performance metrics of the tool’s usage.
Create content, such as videos and written materials, to assist our partners in deploying the tool within their institution and to keep them informed about product updates.
Act as the liaison between our customers and internal teams (technical, marketing, sales, and operations) to understand their needs and address their concerns effectively.
Be a driving force in delivering an exceptional customer experience to our partners.
Conditions and “perks “
Location: Brussels or Paris
Full-time Internship
Paid Internship
Meal vouchers
MacBook
75€ Woocredit to buy training material (online courses, books, etc) to keep learning
You are recognised for your listening and communication skills, both written and oral.
You are able to build a strong bond with people.
You have good analytical and synthesis skills. You know how to keep things simple.
You are organised, rigorous and autonomous.
You like to take initiatives and test new things while being focused on your priorities.
You speak Spanish and English (we’re an English-first company). Italian is an asset.
You have an entrepreneurial mindset with an internal drive to hit goals and deadlines.
You are not afraid of a fast-paced and ever-changing environment.
You’re a team player at heart
You want to join an international team, where you will learn on a daily basis
You are enrolled in a degree programme (Bachelor’s, Master’s, PhD) and have the option to secure a work placement agreement from your school/university/institution in order to pursue an internship in a company.
30’ call with Adeline, our Head of Customer Experience
Business Case Presentation with Adeline and Martino, Customer Success Manager.
15’ call with our Head of People Experience, Anabela
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Paris · Brussels