Position Overview:

• In this role the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS) and will act as a technical trusted advisor for customers onboarding.

• She/He will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.

• She/He will act as the interface between Entrust and its customers, using both IT and business skills to help clients to implement tailored solutions in their business processes.

• Additionally she/he will partner with sales/pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement.

• She/He is a technical and customer-facing role, responsible for successful customer onboarding.

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Responsibilities:

• Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.

• Assist Customers in the development, integration, deployment and installation of DCS products in their environment.

• Collaborate with project management team to deliver projects to Customers in a timely matter.

• Support project managers on the technical aspects of projects (integration in Customers ecosystems, mobile applications development via SDK and APIs).

• Lead resolution of Customers deployment issues during project phase and coordinate escalation to Product and R&D as appropriate.

• Operate within the helpdesk software, updating tickets and generating knowledgebase articles.

• Provide Customers training and support, mainly remote and occasionally on-site, on integration of SDK & APIs in a mobile/web banking application.

• Designs user manuals (installation, operation, etc.) as well as project specific training materials.

• Configure the customer environments in the Entrust cloud.

• Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.

• Respects the schedules and the charges allocated for this work.

• Review impact of new DCS releases, new DCS product features and delivery schedules on Customer’s implementation processes.

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Basic Qualifications:

• A first experience in mobile applications software development.

• Bachelor’s degree in computing science, engineering, mathematics, or related field of study.

• Fluent in English – a second language is a must (French / Spanish / Arabic).

• Ability to perform customer facing.

• Appetite in technology and innovation. Desire to learn.

• Experience acting as escalation point for complex customer tickets.

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Preferred Qualifications:

• Experience with tokenization, tokenization platforms and associated flows (MDES, VTS).

• Experience with financial payment technology.

• Experience in Cloud deployments.

• Experienced in Mobile SDK, Web services and/or APIs.

• Experienced in languages Java Native (Android) and/or Swift (IOS).

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.