Colonies

Colonies

Operations & Experience Manager - Berlin

  • CDI 
  • Berlin
  • Bac +5 / Master
  • > 2 ans

La tribu

Colonies

Colonies

  • Immobilier particulier
  • De 15 à 50 salariés

Le poste

Operations & Experience Manager - Berlin

  • CDI 
  • Berlin

À propos

Colonies’ mission is to create tomorrow‘s housing experience.

People are progressively adopting new lifestyles as independence, flexibility, community and sharing are becoming key values. Meanwhile traditional housing offer has not evolved over the past decades and is still complex and inflexible. This is why we set out to bring flexible urban housing, making the most of what careful design, state of the art technology and a bustling community can provide.

Created in Paris in 2017, Colonies designs and operates housing buildings located in large cities. Our places are fully furnished and equipped, mixing private studios for intimacy and common spaces for sharing. Our offer is all-included to make sure our tenants can focus on what really matters to them. Moving to a new place can be challenging and intimidating: this is why we foster community through regular events and activities.

After raising a €11 million financing round with investors such as Idinvest Partners, Global Founders Capital, Kima Ventures and Financière Saint James, Colonies is accelerating its growth and will start launching developments and operations across Continental European markets with a focus on Germany, Benelux and Switzerland.

Colonies
Colonies
Colonies
Colonies
Colonies

Descriptif du poste

MISSION

As one of the first members of Colonies’ German team, you will have a paramount role in the deployment of Colonies housing solution in Germany & Austria. Your mission will be to provide the best experience for our tenants form end to end.

You will contribute to the set-up of Colonies German operations. From the management of our first projects including the follow-up of works, the launch of operations, and the day-to-day management of Colonies’ German colivings. You will work under the Head of German Operations and closely with our Paris HQ that will assist you every step of the way.

TASKS

Project management: Working closely with Colonies Architecture and Design Team and German Development Team, you will monitor Colonies new projects’ works phase and manage pre-opening phase.

Operations: You will set-up and carry-out Colonies operations in Germany from marketing and client acquisition to tenant experience and sub-contractors management. You will work with Paris’ Experience Manager on building the Operations and Customer Journey Whitebooks.

Community: You will be in charge of developing a vibrant community by offering services, events and perks to the tenants, to make their life as smooth as possible.

This is a Berlin based, full-time position. You may frequently travel between Berlin, Paris and other German cities.

Profil recherché

A supplier to find in 24 hours, a sink to repair or a software to implement? You are a rigorous doer, very hands-on in everything you do, with a strong entrepreneurial mindset. You have amazing communication skills (both written and oral), you are dynamic and empathetic. Problem solver and solution driven, you will make sure he gets the best customer journey as possible. Creative and organized, you pay a great attention to details without losing the big picture.

You are fluent in German and English (mandatory). Basic French is not on obligation but will be much appreciated.

You know what customer experience means and are willing to commit yourself 100% to it. You have a deep understanding and faith in Colonies’ potential and perfectly understand the value our product brings to tenants. You are a long-term player and you have great learning skills that will make you able to grow with the company. You are curious, creative and eager to constantly reinvent the housing market customer experience.

Déroulement des entretiens

  • Fit call
  • Interview 1
  • Case study
  • Inverview 2
  • Ref. calls

Découvrez l'équipe de Colonies

Colonies

Colonies

Operations & Experience Manager - Berlin

  • CDI 
  • Berlin
  • Bac +5 / Master
  • > 2 ans
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