ABOUT US 

We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences. 

Award-Winning Excellence: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences. 

Global Presence: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more. 

Innovation: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments. 

More Than Staffing: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers. 

ELEVATING PEOPLE & PURPOSE 

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement. 

Fairness is at our core. We believe in hiring the best person for the job and valuing our team's diverse mix of cultures, perspectives, skills, and experiences. We absolutely welcome applications from anyone with a disability and ask you to indicate if you require any adjustments during the interview or application process so we can support you. 

THE ROLE

The role of the Account Director is to head up all company operations related to client and staffing services and covers 4 primary areas of focus :

• Support our Client Services Team to build strategic growth and partnership with clients
• Create operational efficiencies to enable profitable and sustainable client growth
• Support the sales function in all major pitches
• Drive great culture aligned to our company values

Principally the Account Director will own the implementation of the company vision related to client partnerships and new business. Establishing a department focused on partnering with major brands, agencies and government, directly and at scale. Managing this evolution through a clear roadmap to achieve company objectives and one that involves, nurtures and motivates our future leaders in the business.

How your role links to Elevate's four core values:

People, People – building a bridge between the clients and field staff, ensuring relationship building in every direction is at the heart of everything we do

Elevation – each project should be evaluated and learned from, to ensure we are elevating each project we do with a client to make it the best it can possibly be

Take Pride – We are a people business, so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing

Better Together – The work we put in should be divided and conquered between the team.

ROLES & RESPONSIBILITIES

• Monitor the existing working process between the CST, New Biz and Finance teams to ensure it leads to build out profitable, ops ready solutions prior to deal close.
• Lead department with a growth mindset and foster culture aligned with company values and vision – maintaining a 8+ engagement score across teams
• Build ‘retained' client portfolio focused on direct to brand work - targeting 25% organic growth of client business per year.
• Drive the always on marketing agenda through CST with client content capture opportunities that help us deliver the wow factor in Elevate marketing comms.
• Create, own and manage departmental strategy (structure, objectives, performance metrics, growth, budget) for the FY with monthly updates looking forward to following quarter and a quarterly business review during our growth lab.
• Dynamic leadership of CST subheads and holding them accountable for performance and delivery on SMART objectives.
• Build knowledge and confidence among CST in the delivery of insight projects for clients and support in organic growth around Elevate IMPACT.
• Accountable for forecasting oversight and accuracy (confirmed won business) for all client work.
• Own the Operational efficiency plan, leading a QEW (Quarterly Efficiencies Workshop) creating measurable initiative that increase delivery efficiency month on month
• Ensure 100% compliance from our Staffing Team.
• Deliver Elevate GP on average of minimum 33% and quarterly net profit targets for the department
• Support the new business function with strategy and major pitches.

REQUIREMENTS & SKILLS

• Proven experience in a client service /business leadership role within an agency with experience within the event staffing sector.
• Track record of growing leading world class teams delivering excellence for blue chip brands.
• Experience in managing large portfolios of client work.
• Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision
• Well-developed interpersonal skills and experience in interacting and building trusted relationships with stakeholders at all levels.
• A first-class listener and communicator, with a willingness to confront issues and make decisions.
• Commercially savvy approach with a demonstrable financial and problem-solving acumen.
• Strong project management skills with dedication to timelines
• Numerate with some exposure to financial systems and processes
• Honed project management skills including time management and a high attention to detail.
• Excellent communication, negotiation and presenting skills.
• Ability to work as a team with senior stakeholders.

SALARY AND BENEFITS

This role offers a salary between €55,000 - €65,000 depending on experience.

Elevate also has an incredible benefits package covering health and wellbeing, work environment and culture, development and financial support. Some of our benefits include:

• Annual bonus opportunity
• Class pass subscription
• Contribution to fitness kit
• Flexible working opportunities – hybrid working with 3 days per week in the office
• Contributions to your home office environment
• Summer and winter company parties
• A very competitive holiday allowance
• Charity and volunteering days
• A mentoring programme
• Access to therapy and mental health first aiders
• Perkbox access

Job description is not all inclusive. Elevate reserves the right to amend this job description at any time.

Ready to Elevate Your Career? Apply Now and Be Part of Something Extraordinary! #ElevateYourCareer #JoinUsNow