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Onboarding Manager - EMEA Market

CDI
Paris
Salaire : Non spécifié
Début : 10 mai 2021
Télétravail non autorisé

Front
Front

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Le poste

Descriptif du poste

What will you be doing?

  • Leading all onboarding efforts for EMEA accounts including owning webinars, campaigns, and managing high touch relationship with key onboarding customers
    -Serving as the main point of contact for first 90 days to ensure a successful onboarding process to the Front
  • Spearheading, creating and owning full project implementation plan per each customer you onboard
  • Conducting workflow conversations to advise optimal structure and workflow per each customer and team
  • Ensuring all customers complete the required technical setup efficiently and in a timely manner
  • Training and educating customers on how to effectively utilize Front
  • Partnering with respective CSM and AM to nurture customer relationship
  • Creating documentation to help scale onboarding efforts
  • Surfacing onboarding blockers and trends to improve overall set up and onboarding experience
  • Hosting EMEA Webinars in EMEA friendly timeline and in French
  • Creating EMEA friendly onboarding content (i.e. in French)
  • Owning onboarding refresher programs for legacy customers
  • Being a product expert and understand all optimal workflow set ups

Profil recherché

What skills and experience do you need?

  • At least 2 years of experience in Onboarding, Implementation, Customer Success or Account Management in a SaaS company
  • Deep knowledge of SaaS products and services
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
  • Comfortable giving presentations to groups of any size & audience - from every day end-users of the app to a high level executive.
  • Great problem solving skills, taking a consultative approach to finding the best solution
  • Curiosity, Grit, Persistency

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