As part of the support team, you will join a crew of product experts willing to give great service, help customers in their day to day usage of the platform and be the proxy between our customers and the product team.

Mission

• Help Asia timezone based customers successfully use Livestorm
• Work either remotely or with a custom schedule to cover the US timezone
• Respond quickly to customer-submitted questions and request
• Improve our documentation (written and videos)
• Come up with new content ideas to help customers.
• Provide detailed and accurate product feedback to the team

Asia Operations

Being in charge of the Asia market, you will be either:

• working from a remote location in the Asia timezone (East-Asia / South-East preferred)
• working from France on the Asia schedule

• 1+ years of experience in Account Manager or Customer Success
• Flexible and agile in adapting to quick changes in a startup environment
• Fluent, ideally native, in English (both written and spoken)
• Positive minded and good energy
• Excellent customer service skills
• Always a willingness to go the extra mile to please and delight users
• Excellent writer and communicator
• Internet savvy with a strong interest in startups

• Call
• Team meeting
• Written test