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(STAGE) Customer success manager junior

Stage(6 mois)
Paris
Salaire : Non spécifié
Début : 31 décembre 2019
Télétravail non autorisé
Expérience : > 1 an
Éducation : Bac +1

OCUS
OCUS

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Le poste

Descriptif du poste

OCUS

Produce the images of today, anticipate the media of tomorrow! A picture is worth a thousand words… And yet no scalable solution exists: it remains complicated in large quantities, variable in quality and painful in fees. The OCUS innovative concept: enable professionals to better sell their products or services and stand out through quality images delivered in record time and at an attractive price.

Our vision:

become the leading producer of B2B content in Europe
create a new customer experience for ordering, tracking and receiving quality content
unite, motivate and build the largest and best community of image professionals in Europe

The position of Customer Success Manager junior represents one of the driving forces of OCUS. As a member of the Customer Success team, you will play both a privileged contact and an advisory role. You will be the first point of contact for our clients and partners, and will ensure that you respond to their issues in the best possible way. For this, you will be at the crossroads of different OCUS poles and will learn to:

  • Working as a team
  • develop real relational intelligence
  • anticipate and analyze problems to effectively resolve them

Your mission:
Contact Ocus customers using our support tools.
It involves:

  • being the preferred point of contact for our top clients
  • ensuring smooth development of shoots from A to Z, internationally - oral and written English and French essential
    (teamwork with the Super Operations team)
  • listening carefully to the customer in case of problems and finding a solution quickly
  • Continuous optimization of internal processes, customer service, tools, and organization: you have the confidence and direct feedback of our customers, make good use of it!

Profil recherché

The outstanding qualities expected of our future Customer Success Manager Junior:

  • you are French/English bilingual
  • You have a lot of empathy and you are sensitive to satisfaction and customer loyalty
  • You enjoy contact and have an ability to build relationships easily (a first experience in support or customer service positions is highly appreciated)
  • juggling emails all day does not ABSOLUTELY scare you
  • you are an excellent communicator and have a sense of unparalleled service
  • you are motivated by a challenge and find a lot of satisfaction in solving problems - and your mantra is: “There are no problems, only solutions!
  • you are autonomous and responsive and know how to demonstrate an unrivaled serenity, even in the face of those wonderful little rush moments

In short, you want to join an ambitious project, feel useful, change everything? Join us soon!


Déroulement des entretiens

  • Un entretien téléphonique avec un membre de l’équipe Succès Client
  • Un entretien physique dans nos bureaux
  • Un éventuel cas pratique - mise en situation

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