OpenClassrooms makes education and career mobility accessible to everyone, everywhere. 🌎
We are the leading online education platform in Europe and Africa, offering fully-accredited online diplomas based on the skills of the future and gathering each month a passionate community of 3 millions of students from around the world.
Welcome to the revolution of education ! #BecomeFutureProof
Different from all other online learning platforms, our Career Paths include weekly, one-on-one mentorship sessions with a dedicated professional in each field, supporting our students through their studies.And moreover, at the end of a diploma program, career coaches help our students find a job in their target fields, also with weekly one-on-one video conference calls.
To support that, the Mentoring & Coaching Team is here to guarantee the quality and the satisfaction of our mentors and coaches. They ensure these professionals get the best possible experience with OpenClassrooms. The Mentoring & Coaching Team handles both inbound reactive support and outbound proactive actions to get Mentors & Coaches success.
At the moment, we want to create an autonomous Support Team to help us reach outstanding response times in the highest quality of service.Mentors and Coaches are the human faces of our product at OpenClassrooms. For this reason, we need to answer all their questions (content or teaching questions, technical issues, student-related issues, administrative topics…) in the most efficient way.
We are looking for an individual with exceptional customer service skills to deliver world class service to all of our mentors and coaches and ensure they achieve our educational goals on our platform. You are a Support guru, you love interacting with people and solving tricky problems. You’re extremely independent and autonomous: you can make things happen without someone saying so, with minimal management. “Continuous improvement” is second nature to you as you obsess over details and persist to make things just “perfect” for our freelancers.
In addition to that, you are fan of the digital world. Python, Web development, Data analysis, Cloud computing, UX Design, Product Management … all these worlds ring a bell to you. You wish you had time to learn more about these topics.
If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
RESPONSIBILITIES
By 2025, we expect to place one million students per year into the workforce. Our 1 000 Mentors and 100 Coaches are on the frontline everyday to make this happen.
OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:
COMPETENCIES REQUIRED
DESIRED EDUCATION & EXPERIENCE
REPORTING LINE
Reports to VP Mentoring & Coaching Team
WHAT WE OFFER
👉 OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport” residence permit. There is also a simplified “accompanying family” procedure available for spouse and dependent minor children.
More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees
👉 We value diversity and welcome everyone who wants to join us and make education accessible. We are at an exciting moment and we deeply believe that various backgrounds and experiences will lead to a better product for our students.
👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, everyday! 🌎
The journey starts with a phone interview with Marie, Mentorship Manager (30 minutes).
For the 1st round of interviews we plan face to face meetings with:
For the 2nd round of interviews, you plan to:
For the final round, we plan face to face with:
If you reach the final round, you will be asked to provide us with 5 professional references contact detail.
Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms
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