mission

• Build a solid and sustainable environment that will allow you to become the true pivot of trust that customers in your portfolio can rely on with their eyes closed.
• Being the key success factor, who through his actions will bring his client to the level of satisfaction expected.
• Accompany customers in their growth and be proactive in terms of operational strategies to be deployed in order to increase their revenues, particularly through the increase of the conversion rate..
• To be able to detect and win additional sales opportunities (“upsell”) in order to establish a win-win relationship.
• Being the one who will know how to build and maintain strong relationships with his clients with a primary goal of retention.

Stack Customer Success : MySql workbench, Kibana, Salesforce, Zendesk, Jira, Confluence

• Experience in a SAAS start-up
• « Team player »
• Knowledge in SQL would be appreciated
• Strong analytical and problem-solving skills
• Perfect command of spelling, grammar and French conjugation
• Customer contact and great interest in accompaniment and advice
• Fluency in oral and written English,

1) Preliminary call with the recruiter
2) Interview with a member of the CS team
3) Interview with the VP Customer Success