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Technical Support Engineer

CDI
Paris
Salaire : 36K à 42K €
Télétravail non autorisé
Expérience : > 3 ans

Spendesk
Spendesk

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Le poste

Descriptif du poste

What will you do? ✍️

As a Technical Support Engineer, you will be in charge of maintaining the bug tracking board and processes (which includes business teams communication, chasing developers for updates and sometimes bug fixing). You’ll also be the go-to person for our business teams for any technical or product related question, meaning you should know our product perfectly (and we’ll train you for it).

The second part of the mission is to invest your time in automating every manual process we currently have and shipping cool workarounds and technical solutions to our current operational issues. It’s hard to import something into Spendesk ? No worries, you’ll ship a tool to make it easy. Too many conversations on the same topic ? Let’s make a bot!

Our stack

  • React and Redux for our front-end
  • Babel and Webpack to transpile ES6 code
  • Sass for CSS processing
  • Native mobile apps (Swift and Kotlin)
  • Node.js for our backend applications
  • REST and GraphQL APIs
  • MySQL for data storage, Redis for some cache
  • Travis CI for continuous integration and AWS for hosting

Profil recherché

We are looking for a young developer with a hacker mindset. If you love building MVPs and shipping fast a solution to an annoying issue, you’re the right person for the job! Experience in customer support or product management is a plus 😉

What are we looking for? 👉

Your skills

  • Experience in writing NodeJS/React code (Bootcamp is fine)
  • Basic knowledge of modern JavaScript/ES6
  • Perfect english and french writing and oral capabilities
  • Autonomy, fast-learning and proactiveness
  • Good organisation skills and ability to work autonomously

Your personality

  • You are a HACKER: you are comfortable with ambiguity, you love technical challenges, to prototype and to find creative ways to solve problems in the shortest timeframe
  • You are a DOER: “tomorrow” is not part of your vocabulary. You get shit done!

Why should you apply? 🙌

  • Key moment to join Spendesk in term of growth and opportunities 🚀
  • Competitive salary, based on experience 💸
  • Open for remote 🔭 and hours friendly 🕰
  • The laptop of your choice 💻
  • Fast-learning environment, entrepreneurial and strong team spirit🤘
  • The most incredible team in town 👫👯👬
  • 13 Nationalities, half of the company don’t speak French. 🇩🇪🇬🇧🇦🇹🇲🇦🇩🇿🇧🇪🇨🇮🇮🇪🇺🇸🇦🇺🇳🇿🇰🇿🇫🇷
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Free snacks and coffee ☕
  • Gifts powered by Briq, our internal virtual currency 🦄
  • Thursday’s beers 🍻 with the team
  • Meal vouchers 💳🍽
  • Transportation (50%)

Déroulement des entretiens

(30’) Screening call with a Technical Recruiter
(45’) Interview with a Developer Support Engineer
(3h) Technical interview
(30’) Interview with the Head of Engineering

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