By joining our Customer Support Team, you will be part of a fun & international team, dedicated to support and communicate between each other. Our team speaks French, English, Spanish, Italian and more… Happiness is our motto, we are obsessed with customer satisfaction and we always give our best. As a Customer Care Specialist, you’ll be the voice of Virtuo to provide the « wow » experience that customers are waiting for.

🎯 Your missions:

You will be in contact with different customer profiles and you will have a centric role. On a daily basis, you will be supporting Virtuo’s customers on the phone or by chat.
Your missions :

• Provide support to our customers 💡
  This mission requires different skills, as you will be in contact with different profiles of customers for various types of issues: in-rental, pre-booking questions, after rental feedback, or claims. You will need to adapt to each request, prioritize your answers and remind the customer that behind our great product, we have amazing people.
• Handle outbound missions 🚀
  Last-minute car swaps, upgrades/downgrades, fleet modifications, accidents follow-ups. Customer service at Virtuo is not only about inbound but also outbound missions. Other departments will need you to contact customers proactively in order to make sure things goes smoothly for each one of them.
• Use your expert eyes 👀
  Since we don’t have a physical agency, customer’s account requests need to be reviewed carefully. Attention to detail is key for this mission as anomalies can be detected throughout the whole customer journey.
  Many other missions can be proposed thanks to the qualities you will develop!

👉Working daily at Virtuo will make you :

• Participate in the revolution of the car rental industry by transforming a traditionally unpleasant and anxiety-provoking service into a fluid, modern and exciting experience!
• Join a fast-growing start-up: we doubled our team in one year, x3 revenue, +2 countries every year …
• Work in a stimulating environment surrounded by bright, agile, and dynamic profiles
• Be part of a “user-centric” team which is one of the best customer teams in the car rental industry
• Work for an innovative startup where everything is building, in a company where your decisions will have an immediate impact
• Be part of an international team (presence over 4 countries)

🎁 Perks:

• Swile card (lunch card): you’ll finally be able to pay exactly the amounts you need, and be done with lunch paper tickets
• Our Office Manager spoils us: drinks, fruits, snacks … warning to the chocolate and candies addicts!
• Sportive events: if you’re an athlete, you will love it, if you’re not, never too late! You’ll need to burn all those snacks!
• BBQs on our 360° Paris’ rooftop this summer
• Medical reimbursement with Alan: you do everything through your phone? This 100% mobile health mutual is meant for you and will answer quickly to all of your medical needs (Full-time only)
• Remote work
• RTT
• Significant discount on Virtuo rentals, it’s time to try all the best cars technology during your week-ends and vacation ;)

Since we don’t have an agency to receive customers, we are their only point of contact … imagine, how important your role will be ! We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs.

To perfectly fit on the job and to the best Customer Support Team :

• You have at least 1 year of experience in a customer-oriented environment
• You care for details and you do not want to miss the opportunity to satisfy a customer.
• You effortlessly engage, explaining step by step with patience and an approach tailored to each individual customer.
• You have excellent people interaction skills and interpersonal skills, both verbal and written and you are well known for you positive spirit and sense of humor.
• For you there is no problem, only solutions and you call your creative spirit to answer all types of situations.
• You have excellent organizational skills and ability to deliver in a rapidly changing environment, you are not scared of work.
• You are fluent in English & French (Spanish or German is a plus)
• Really important : you are available to work on week-end and are quite flexible on the schedules

Your team will be here to help you and to give you advice, you will share with them a strong team spirit.
This temporary 6-month position could turn into a full-time position after the contract.

1. Discovery interview with our People team
2. Technical test with our Team Lead
3. Interview with Head of Customer Experience
4. Culture fit interview