Vulog is seeking a talented and customer focused Technical Support Engineer, responsible for bringing 5 stars technical assistance to our customers.
Reporting to the Support Manager, you will join the Support team and you will work closely with Development teams, Sales team and Project Management team.

More importantly, beyond the technology, you are focused on customer’ satisfaction and have excellent communication skills.
Dynamic, well organized and methodological with excellent communications skills, you are eager and capable of evolving in a start-up environment: autonomous, fast-paced, sense of initiative, problem-solver, ability to adapt in a difficult situation and to manage several issues simultaneously.
This is an international role and you will therefore need to be fluent in English and in French.

Key Responsibilities:

• Managing the issue queue by prioritizing new issues as they are reported by customers
• Investigate and diagnose issues raised by customers
• Perform troubleshooting, log analysis
• Provide customers with clear responses and solutions in a timely manner
• Feedback the Product team and Development teams in order to constantly improve the solution
• Write documentations, FAQ, trouble shooting guide

• Web 2.0 architecture and solutions
• HTML, CSS, DHTML, JavaScript
• Databases (Oracle, MySQL)
• Networking (TCP/IP, SSL, HTTP, etc.)
• A knowledge of (Jira / Log in sight / Postman) is a plus

If you are a team player looking to join a dynamic and fast-growing company shaping the future of mobility, please press “APPLY” !