Vulog

Vulog

Technical Support Engineer

  • Permanent contract 
  • Starting date:  November 12, 2019
  • Nice
  • Master's Degree

The company

Vulog

Vulog

  • Collaborative Economy, Mobility, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Technical Support Engineer

  • Permanent contract 
  • Nice

About

Based Nice, France

Join the team of one of the most successful mobility technology companies in the world!
Our solution powers the most innovative shared mobility projects across the world.

Vulog builds the technology solutions that power the most successful shared mobility businesses around the world. Free-floating, round-trip, peer-to-peer carsharing, ride-hailing, hybrid services or autonomous mobility pilots: all models are hitting the streets with our smart and flexible SaaS mobility solution.

Vulog provides the framework and business intelligence to get started within 3 months in full confidence. We act as the catalyst enabling mobility operators to focus on sustained growth and profitability. Our unique experience with dozens of customers around the world, combined with our Artificial Intelligence proficiency, enables us to anticipate end-user demand unlike any other, and to get mobility operators ready for the future business of shared self-driving cars.

Founded in 2006, Vulog is a pioneer of shared mobility. We are on a mission to foster green mobility and positive change for people, cities and our planet. Today, someone starts a trip powered by our technology every 2 seconds.

Our customers are worldwide and so is our team! We have a dozen nationalities represented and have offices in Paris, Nice, Canada, San Francisco and in Shanghai.

Vulog
Vulog
Vulog
Vulog
Vulog

Job description

Vulog is seeking a talented and customer focused Technical Support Engineer, responsible for bringing 5 stars technical assistance to our customers.
Reporting to the Support Manager, you will join the Support team and you will work closely with Development teams, Sales team and Project Management team.

More importantly, beyond the technology, you are focused on customer’ satisfaction and have excellent communication skills.
Dynamic, well organized and methodological with excellent communications skills, you are eager and capable of evolving in a start-up environment: autonomous, fast-paced, sense of initiative, problem-solver, ability to adapt in a difficult situation and to manage several issues simultaneously.
This is an international role and you will therefore need to be fluent in English and in French.

Key Responsibilities:

  • Managing the issue queue by prioritizing new issues as they are reported by customers
  • Investigate and diagnose issues raised by customers
  • Perform troubleshooting, log analysis
  • Provide customers with clear responses and solutions in a timely manner
  • Feedback the Product team and Development teams in order to constantly improve the solution
  • Write documentations, FAQ, trouble shooting guide

Preferred experience

  • Web 2.0 architecture and solutions
  • HTML, CSS, DHTML, JavaScript
  • Databases (Oracle, MySQL)
  • Networking (TCP/IP, SSL, HTTP, etc.)
  • A knowledge of (Jira / Log in sight / Postman) is a plus

Recruitment process

If you are a team player looking to join a dynamic and fast-growing company shaping the future of mobility, please press “APPLY” !

Meet the Vulog team

Vulog

Vulog

Technical Support Engineer

  • Permanent contract 
  • Starting date:  November 12, 2019
  • Nice
  • Master's Degree
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