What your future position looks like: The Customer Operations Specialist role is primarily focused on interrogating customer and employee conversation Insight to help deliver meaningful and actionable actions to customers.

The role can range from creating and enhancing ticketing, reporting and processes for different customer use cases in a variety of situations. You will work closely and regularly meet the Customer Success Team to ensure our mutual success.

Additionally, the Customer Operations Specialist will liaise directly with our clients and partners, supporting and understanding customer pain points and drivers to ensure our solution aligns with the client’s problem statements.

Here is an overview of what you will be doing on a day-to-day basis:

• Reporting client’s issues using our ticketing tool

• In charge of the branded app development process, both with clients and internal teams (on iOS and Android)

• Reporting improvement requests

• Interacting with clients on technical aspects

• Be an expert on our platform

• Interacting with third parties & partners

• Working cross-functionally with Customer Service, Operations and engineering teams

• Communicating and documenting your procedures/instructions clearly so that others can replicate your processes

You will be a good fit to join us if you:

• Proficient level of French & English

• Last year of a Master’s program is desirable but not required

• Experience in a QA or product-related role is a plus

• Familiarity with our industry is a plus

• Other Language Skills are a plus, especially Dutch or Spanish

• Enthusiastic and passionate

• Passion for solving puzzles and problems

• Engineering or product management studies will be highly considered

• Tech-savvy and a strong interest in the tech environment

• Good attention to detail and organisational skills

• Someone who likes to be challenged and learn new things

What our interview process looks like:

• Discovery call with our Talent Acquisition team

• Interview with our manager

• Interview with the Manager or Head of Customer Success & Operations