We are seeking an experienced and strategic-minded professional to join our team as the Head of Group Account Management. This pivotal role will be responsible for leading and overseeing all aspects of our global account management function, driving revenue growth, enhancing customer satisfaction, and fostering long-term client relationships.

Key Tasks and Responsibilities:

• Develop and execute a comprehensive global account management strategy aligned with the company's overall business objectives, with a focus on maximizing revenue generation, customer retention, and satisfaction.
• Identify upsell & cross sell opportunities on existing customer accounts. Define and execute strategies for expanding business with current customers.
• Develop and implement strategic account plans that drive value creation.
• Measure key performance indicators and metrics to track the health of our current customers portfolio.
• Provide strong leadership and direction to a global team of account managers, ensuring alignment with organizational goals, fostering a culture of excellence and accountability, and facilitating professional development opportunities.
• Cultivate and maintain strategic relationships with key clients and stakeholders at the global level, serving as the primary point of contact for high-profile accounts and driving collaboration to achieve mutual success.
• Collaborate closely with internal stakeholders, including sales, marketing, product development, and customer support teams, to ensure alignment of account management initiatives with broader business strategies and priorities.
• Develop and implement best practices, processes, and tools to enhance the customer success journey, ensuring that clients receive exceptional service, support, and value throughout their engagement with the company.

• Bachelor's degree in business administration, marketing, or a related field; MBA or equivalent preferred.
• Extensive experience in global account management or strategic account management roles, with a proven track record of success in driving revenue growth and building long-term client relationships.
• Strong leadership skills with the ability to inspire and motivate cross-functional teams, drive collaboration, and foster a culture of excellence and innovation.
• Strategic thinker with exceptional analytical and problem-solving abilities, able to translate data and insights into actionable strategies and initiatives.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of the organization and with external stakeholders.
• Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities and thrive under pressure.