Role & Responsibilities:
As a member of the Support and Maintenance team, your roles will be :

• Ensure operational follow-up and monitoring of our vehicles in operations using our Fleet- Management, Supervision, Data mining environments, Setup continuous fleet monitoring and reporting in relation with our software teams, to address operational (deployment, support, maintenance) and customer needs (dashboards, KPIs automated reports,..)
• Interact with operational teams and management to provide statistics, report and track issues, relay customer feedbacks,…
• Help ensure that EasyMile processes, methods and best practices are followed by our teams and by our customers and partners, in order to ensure the highest level of safety,
• Help setup and maintain operational follow-up environments (Control Centers) across our business units,our customers’,or partners’ premises,
• Contribute to processes and best practices continuous improvement and update of appropriate documentation

Requirements:

• Bachelor of Engineering/Master’s degree,
• Previous experience in the customer support /after sales field would be appreciated,
• Previous experience in the data mining or big data field would be appreciated,
• Knowledge of a scripting language (Python) or Database request language (ElasticSearch / Kibana) would be appreciated,
• Good written and verbal communication skills, and reporting ability, Team player, positive attitude, concise and reporting prone
• Ability to work effectively in a multicultural environment
• A commitment to knowledge, thoroughness, and customer satisfaction Perfect fluency in written and oral English