Your tasks and responsibilities will be:

• Strong support of the Client Experience Manager:

• Creating weekly service packages for clients

• Keeping track of daily operations

• Reviewing daily services sold

• Excel sheet to be aware of the client’s daily activities & services

• Maintaining good relationships with suppliers on behalf of the company

• Finding new suppliers in different destinations

• Back-office Organization:

• Ensuring everything is ready upon client’s arrival

• Assisting with the shopping bookings

• Making & reconfirming restaurant reservations

• Updating the restaurants’ opening & closing sheet

• Creating and keeping updated an Excel for each client with all restaurants booked

• Request & follow up on invoices from the corresponding supplier

• Updating supplier prices on the system (Lucy)

• Creating a monthly overview of bookings focused on restaurant reservations

• Follow-ups with clients and suppliers during on-going services

• Closing the booking process by adding the invoices into the system

• Operational Organization:

• Quality control & evaluating suppliers through testing by representing Le Collectionist

• Assisting with the check-in & check-out during peak season if needed

• Running errands and deliveries before and during their stay

• Assisting with the shopping bookings

• Assisting on boat check-ins service

• Keeping track of daily operations

• Staying updated about the latest services and events on the island in order to advise the client about new experiences

• Finding new suppliers in different destinations

• Maintaining good relationships with suppliers on behalf of the company

• Perks

🎂 Day off for your birthday! This is your day, rest and enjoy as you please! (except week-ends and banking holiday).

🍽️ Ticket restaurant

📞 You will be given a work phone (iPhone)

💰 All tips are personal and you may be doing a plus each month in high season

🎊 Organized team buildings

• Perfect English (spoken and written)

• A valid driving license in Spain

• An extensive personal travel experience

• To be highly organized and punctual - this is crucial in your role

• To always answer the phone and greet clients with a smile (on your face and with your voice)

• Hospitality Savoir-Faire and utmost politeness

• Great administration skills (use of computers and Microsoft Office Pack)

• Excellent attention to detail

• To respect the confidentiality character of the job

• Dress smart-chic during all office hours and wear the uniform in front of clients

• Great interpersonal and communication skills

• To be friendly, patient, objective-driven, pro-active

• Ability to work under pressure and multi-task

Will be considered a plus, if you…

Bring in a potential client database Have knowledge of your destination Communicate perfectly in Spanish or French (other languages too)!

• 20 min interview with an HR team member

• 30 min interview with VP Ops Spain & Head of Concierge