Within the Copilot team, one of the three solutions we offer, you will be responsible for a portfolio of customers :

Customer Relationship

• Onboarding and training customers on the MalouApp

• Understanding the customer’s strategic objectives to better guide the customer relationship

• Ensuring regular and timely follow-up through monthly activity reviews

• Maintaining a high level of customer satisfaction

• Building customer loyalty by maximizing contract renewals

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)

• Writing briefs for photoshoots and coordinating with photographers

• Creating and scheduling social media posts

• Setting up sponsorship campaigns through Facebook Business Manager

• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

• Defining keyword strategies

• Writing posts for Google My Business (GMB)

• Drafting response templates for reviews and personally responding to positive reviews

• You have a proven sense of building strong relationships with your interlocutors

• Social media and the food industry hold no secrets for you.

• Highly creative, you have many ideas that you enjoy seeing come to fruition. 💡

• Previous experience as a community manager

• You have a good overall digital and general knowledge.

• Your passed experiences led you to manage customer relations (bonus)

• Proficiency in graphic design software and/or video editing (bonus)

• Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours).

• You are meticulous, structured, and proactive.

• You have strong analytical and synthesis skills.

• Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling.

• English is your mother tongue and you are fluent in French

• You want to join a young, dynamic team within a growing start-up 🚀

1. Case study to do at home

2. Interview with Lisa or Aurélia, Team Lead Copilot and a member of a team

3. Interview with Mathieu, Head of Customers