Ensure the satisfaction and use of the platform by its customers portfolio
Participation in pre-sales meetings to manage client expectations and timeline
Follow his customers in the deployment phase
Be the customer's ambassador within Rise Up
Ensure proper reporting of customer KPIs in the Planhat tool
Know how to manage and respond to crisis situations while maintaining CS
Stay up to date with news and developments related to the Rise Up platform
Hard skills:
Soft skills:
Nice to have:
These companies are also recruiting for the position of “Customer Service”.